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- Tasks: Be the go-to person for customers, ensuring their vehicles are serviced and repaired with care.
- Company: Join Porsche Retail Group, a leader in luxury automotive service with a passion for excellence.
- Benefits: Enjoy a competitive salary, OTE bonus, 33 days holiday, and perks on lifestyle products.
- Why this job: Make a real difference in customer experiences while working with iconic Porsche vehicles.
- Qualifications: Must be over 21 with a Full UK Drivers Licence and have customer service experience.
- Other info: Work in a dynamic environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Role: As a Service Advisor, you are fundamental to our customers\’ ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication, you\’ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services. You\’ll use your customer relations skills to ensure high-quality service delivery, maintain excellent customer satisfaction and foster long-term relationships.
Responsibilities
- Greet customers promptly and professionally, listening carefully to their concerns and service needs
- Document vehicle issues, maintenance requests, and customer information accurately in the Dealer Management System
- Provide clear explanations of required repairs, service options, and associated costs
- Prepare and present service estimates, obtain approvals, and maintain detailed records
- Coordinate with technicians to ensure timely completion of work orders
- Monitor repair progress and keep customers updated throughout the service process
- Review final invoices with customers and explain all charges and completed work
- Handle customer inquiries, complaints, or concerns with professionalism and empathy
- Promote additional services, maintenance plans, or vehicle care products where appropriate
- Ensure compliance with company policies, safety regulations, and quality standards
Minimum Skills & Qualifications
- Be over 21 and held a Full UK Drivers Licence for 2 years (for insurance purposes)
- Prior experience in an automotive service, customer service or related role
- Sound understanding of automotive systems and repair processes
- Ability to explain technical information in a clear, customer friendly way
- Strong communication and interpersonal skills
- Proficiency with service management software and MS Office Suite
Desirable Skills & Qualifications
- Confidence to upsell services and products when appropriate
- Understanding of FCA principles of Treating Customers Fairly to deliver good customer outcomes
Benefits
Porsche Retail Group is committed to promoting a culture that champions diversity and equal opportunities. PRG believes diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer:
- Highly competitive salary, increasing as you progress through your Porsche training and accreditation
- OTE bonus of 35% of your basic salary, paid monthly
- Option of a VW Group Vehicle at a preferential leasing rate
- 33 days holiday, with extra for long service
- Fixed hours each week – Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program – support and advice on issues impacting your wellbeing
- Dedicated mental health champions
- Employee representative body – your voice at work
Centre
Porsche Centre East London is located opposite Gallions overground train Station (DLR) which you can easily reach from Custom House (Elizabeth Line). With free onsite parking and a short walk to Co-op and Starbucks. It’s also a five-minute walk from SportsDock – multi-use sports complex and Gallions Royal Dock – offering coffee shops and restaurants.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) is owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Manufacturing
Industries
- IT Services and IT Consulting
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Service Advisor employer: Porsche Retail Group Ltd
Contact Detail:
Porsche Retail Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Porsche Retail Group and understand their values, culture, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain technical stuff in a way that customers can easily understand. Role-play with a friend or family member to get comfortable with this.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Porsche family. Don’t miss out!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Passion for Cars: When you're writing your application, let your love for cars shine through! Mention any relevant experience or knowledge about automotive systems that makes you a great fit for the Service Advisor role.
Be Clear and Concise: We appreciate straightforward communication, so make sure your application is easy to read. Use bullet points where necessary and keep your sentences short and to the point, especially when detailing your skills and experiences.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight how your skills match the specific requirements of the Service Advisor position. This shows us you’re genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Porsche Retail Group Ltd
✨Know Your Stuff
Brush up on your automotive knowledge! Be ready to discuss common vehicle issues and repair processes. This will show that you understand the technical side of the role and can communicate it effectively to customers.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. When asked about customer service scenarios, highlight how you’ve listened to customer concerns in the past and how you addressed them. This is key for a Service Advisor!
✨Showcase Your Communication Skills
Prepare examples of how you've explained complex information in a simple way. Use role-play to practice explaining service options or repairs to someone unfamiliar with automotive terms. Clear communication is crucial in this role!
✨Be Ready to Upsell
Think of ways you could promote additional services or products during the interview. Share past experiences where you successfully upsold something, as this shows your confidence and understanding of customer needs.
