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For Companies At a Glance
- Tasks: Lead the sales team to maximise finance and insurance opportunities for customers.
- Company: Join Porsche Centre South London, a leader in luxury automotive retail.
- Benefits: Earn up to £76,000 with 33 days holiday and exclusive perks.
- Why this job: Be part of a dynamic team that values innovation and customer experience.
- Qualifications: Experience in automotive finance and excellent communication skills required.
- Other info: Enjoy a supportive culture with a focus on diversity and mental health.
The predicted salary is between 48000 - 84000 £ per year.
Overview
Reporting to the General Sales Manager, working as one of two Retail Transaction Managers (RTM), you will be responsible for ensuring Porsche Centre South London optimises every opportunity to achieve the Centre\’s Finance, Insurance (F&I) and valued added product targets. You\’ll also coach the Sales Team to become fully versed in all income streams, supporting them with the selling and advising of funding options for customers\’ vehicles. Being the subject manager expert on all F&I products, as an RTM you will ensure an unsurpassed customer experience whilst adhering to all internal procedures and external regulations.
Responsibilities
- Ensure all customers are fully qualified and offered relevant value-added products
- Engage all retail customers with finance/product presentations and record referrals accurately
- Support target setting and monitor Sales Executives\’ F&I performance
- Coach sales executives on finance referrals
- Maintain accurate F&I data for forecasting and performance tracking
- Manage VWFS Finance Renewals and maintain related platforms and campaigns
- Handle customer concerns promptly, following FCA complaint procedures and Porsche standards
- Ensure compliance with PRG Sales Process, FCA documentation, and manage VWFS Connect platform
Minimum Qualifications
- Proven experience within a previous F&I focused automotive role
- Knowledge/ understanding of the FCA and other regulatory bodies relevant to the financial services industry (i.e. ICO)
- Knowledge of Anti-Money Laundering (\”AML\”) and mitigation of AML risk in a high value retail environment
- Knowledge/ understanding of the motor industry and applicable regulatory environment
- Highly organised, able to identify gaps and opportunities in business performance
- Excellent communication and negotiation skills
- Valid driver\’s license
Experience / skills required (desirable)
- A track record of performing within a fast paced, customer-facing, luxury retail environment
- Proficiency in dealership management systems (DMS), CRM software, and MS Office Suite (particularly Excel and Outlook)
- Sound understanding of industry processes
- Specialist Automotive Finance (SAF) Expert or Advanced accreditation
Benefits
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer
- OTE of £76,000 with ability to overachieve and basic salary of £40,000.
- 33 days holiday (Including BH)
- This is a full-time position working Monday to Friday 8.30am to 6.00pm (with a day off in the week) and every Saturday 9am to 5pm
- A tax efficient VW Group Vehicle
- Option of a second VW Group Vehicle at preferential leasing rates
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program – support and advice on issues impacting your wellbeing
- Dedicated mental health champions
Centre
Porsche Centre South London, is located off the A20 towards Bexley. With free onsite parking and a stone\’s throw away from Tesco Superstore. It’s also a five-minute drive from Bannatyne Health Club and Orpington\’s Retail Park.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
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Retail Transaction Manager employer: Porsche Retail Group Ltd
Contact Detail:
Porsche Retail Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Transaction Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, or even hit up local meet-ups. The more people you know, the better your chances of landing that Retail Transaction Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your knowledge of F&I products and FCA regulations. We want to see how you can bring value to the team at Porsche Centre South London.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions related to finance and customer service. This will help you feel confident and ready to impress when discussing how you can optimise opportunities for the Centre.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Porsche family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Retail Transaction Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Transaction Manager role. Highlight your experience in F&I and any relevant achievements that show you can hit those targets we care about.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Porsche Centre South London. Mention your understanding of FCA regulations and how you can enhance the customer experience.
Showcase Your Skills: Don’t forget to showcase your communication and negotiation skills in your application. We want to see how you can coach our Sales Team and engage customers effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Porsche Retail Group Ltd
✨Know Your F&I Products Inside Out
As a Retail Transaction Manager, you'll need to be the go-to expert on finance and insurance products. Brush up on all the details, benefits, and regulations surrounding these offerings so you can confidently discuss them during your interview.
✨Showcase Your Coaching Skills
Since part of your role involves coaching the sales team, think of examples where you've successfully trained or mentored others. Be ready to share how you can help the team improve their performance and achieve targets.
✨Demonstrate Your Customer-Centric Approach
Porsche values an unsurpassed customer experience, so prepare to discuss how you've handled customer concerns in the past. Highlight your ability to follow procedures while ensuring customer satisfaction.
✨Familiarise Yourself with Regulatory Standards
Understanding the FCA and other regulatory bodies is crucial for this role. Make sure you can talk about your knowledge of these regulations and how you've applied them in previous positions to ensure compliance.
