At a Glance
- Tasks: Become the go-to expert for all things Porsche and support customers with exceptional service.
- Company: Join Porsche Retail Group, a leader in luxury automotive experiences.
- Benefits: Enjoy competitive salary, bonus, 33 days holiday, and mental health support.
- Other info: Work in a state-of-the-art facility with great perks like subsidised meals and free parking.
- Why this job: Be part of an innovative team that celebrates diversity and excellence in the automotive industry.
- Qualifications: Must have a clean driving licence and experience in the automotive sector.
The predicted salary is between 36000 - 60000 £ per year.
As a Product Expert (Porsche Pro), you'll be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying updated on industry trends and our competition. Your goal is to support the Sales Team to ensure that our customers receive accurate product information and exceptional service, ultimately driving product adoption and customer satisfaction.
MUST HAVE
- Held a license for at least two years and be over the age of 21, for insurance purposes.
Responsibilities
- Be the Centre expert for Customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to:
- Porsche Car Connect (PCC)
- Porsche Telematics
- Apple Car Play
- Personalisation Options
- Vehicle Products and Features
- Pro-actively offer every customer a second hand-over as part of "Porsche Masterclass" - either in the showroom, customer's home/work or through a digital platform CitNOW, video call or other suitable communication tool.
- Be a contact person, as appropriate, for the customer during vehicle ownership in instances of technical or troubleshooting issues (diagnose to rule out user error and validate if a repair is in fact required).
- Support the Porsche Centre with various marketing activities.
- Work with the Sales Executive and Centre Management Teams to respond to any specific product, digital showroom and online enquiries.
- Ensure all Centre staff are up to date on the latest and future product information/technological developments and that their knowledge is of a high standard.
- Develop a good knowledge and understanding of all competitive products and dealerships to provide better insight to customers and management.
- Fully maintain accurate data relating to customers as appropriate, updating internal systems e.g. C@P with accurate customer data.
Requirements
- Minimum Qualifications
- Previous experience of the automotive industry, including vehicle trends and customer needs.
- Clean Full Driving Licence.
- Over the age of 21 and driving for at least two years (Insurance Purposes).
- Exceptional verbal and written communication skills.
- Previous experience in a high value retail market.
- Ability to conduct product demonstrations and test drives effectively.
- Desirable Qualifications
- Proven experience in delivering excellent customer service and responding to customer queries across various platforms.
- In-depth knowledge of Porsche vehicle models, features, and technology.
- Strong understanding and ability to deliver in-depth product knowledge.
- Ability to provide expert advice and support to Sales colleagues.
- Continuous learning mindset to stay updated with new model launches and technology upgrades.
Benefits
- Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
- In return, we offer:
- Competitive annual salary, Bonus of 10% per annum.
- 33 days holiday per year, with extra days for long service.
- Fixed hours each week - Monday to Friday 8.30am to 6.30pm (1 day off in the week) and every Saturday 9.00am to 5.00pm.
- Dedicated mental health champions.
- Employee representative body - your voice at work.
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products.
- Life Assurance.
- DC Pension Scheme.
- Employee Assistance Program - support and advice on issues impacting your wellbeing.
Centre
Porsche Centre Reading, the very first ‘Destination Porsche' centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Product Expert (Porsche Pro) in Reading employer: Porsche Retail Group Ltd
Porsche Retail Group is an exceptional employer that fosters a culture of diversity and innovation, making it an ideal place for those passionate about the automotive industry. Located at the first 'Destination Porsche' centre in Reading, employees enjoy competitive salaries, generous holiday allowances, and a supportive work environment with dedicated mental health champions and opportunities for personal growth. With state-of-the-art facilities and a commitment to excellence, working here means being part of a team that values both professional development and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Product Expert (Porsche Pro) in Reading
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Product Expert (Porsche Pro) at Porsche Retail Group Ltd, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Porsche Retail Group Ltd. Tailor your message to explain why you’re drawn to them and how you can contribute as a Product Expert (Porsche Pro). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Product Expert (Porsche Pro) in Reading
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Porsche Retail Group Ltd:When writing your cover letter, make sure to tailor your message specifically for Porsche Retail Group Ltd. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Porsche Retail Group Ltd
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Porsche Retail Group Ltd that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Porsche Retail Group Ltd that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Porsche Retail Group Ltd’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
