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- Tasks: Become the go-to expert for all things Porsche and support customers with exceptional service.
- Company: Join Porsche Retail Group, a leader in luxury automotive experiences.
- Benefits: Enjoy competitive salary, bonus, 33 days holiday, and mental health support.
- Why this job: Be part of an innovative team that celebrates diversity and excellence in the automotive industry.
- Qualifications: Must have a clean driving licence and experience in the automotive sector.
- Other info: Work in a state-of-the-art facility with great perks like subsidised meals and free parking.
The predicted salary is between 36000 - 60000 £ per year.
As a Product Expert (Porsche Pro), you'll be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying updated on industry trends and our competition. Your goal is to support the Sales Team to ensure that our customers receive accurate product information and exceptional service, ultimately driving product adoption and customer satisfaction.
MUST HAVE
- Held a license for at least two years and be over the age of 21, for insurance purposes.
Responsibilities
- Be the Centre expert for Customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to:
- Porsche Car Connect (PCC)
- Porsche Telematics
- Apple Car Play
- Personalisation Options
- Vehicle Products and Features
Requirements
- Minimum Qualifications
- Previous experience of the automotive industry, including vehicle trends and customer needs.
- Clean Full Driving Licence.
- Over the age of 21 and driving for at least two years (Insurance Purposes).
- Exceptional verbal and written communication skills.
- Previous experience in a high value retail market.
- Ability to conduct product demonstrations and test drives effectively.
- Proven experience in delivering excellent customer service and responding to customer queries across various platforms.
- In-depth knowledge of Porsche vehicle models, features, and technology.
- Strong understanding and ability to deliver in-depth product knowledge.
- Ability to provide expert advice and support to Sales colleagues.
- Continuous learning mindset to stay updated with new model launches and technology upgrades.
Benefits
- Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
- In return, we offer:
- Competitive annual salary, Bonus of 10% per annum.
- 33 days holiday per year, with extra days for long service.
- Fixed hours each week - Monday to Friday 8.30am to 6.30pm (1 day off in the week) and every Saturday 9.00am to 5.00pm.
- Dedicated mental health champions.
- Employee representative body - your voice at work.
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products.
- Life Assurance.
- DC Pension Scheme.
- Employee Assistance Program - support and advice on issues impacting your wellbeing.
Centre
Porsche Centre Reading, the very first ‘Destination Porsche' centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Product Expert (Porsche Pro) in Reading employer: Porsche Retail Group Ltd
Contact Detail:
Porsche Retail Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Expert (Porsche Pro) in Reading
✨Tip Number 1
Get to know the Porsche products inside out! Dive into the features and benefits of each model, and stay updated on industry trends. This knowledge will help you shine during interviews and impress potential employers.
✨Tip Number 2
Practice your communication skills! As a Product Expert, you'll need to convey complex information clearly. Try role-playing with friends or family to get comfortable explaining Porsche features and answering questions.
✨Tip Number 3
Network like a pro! Connect with current employees at Porsche Centres through LinkedIn or local events. They can provide insider tips and might even refer you for the job, which can give you a leg up in the application process.
✨Tip Number 4
Apply directly through our website! It shows you're genuinely interested and gives you a better chance of being noticed. Plus, it’s a great way to keep track of your applications and any updates.
We think you need these skills to ace Product Expert (Porsche Pro) in Reading
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you understand the role of a Product Expert. Brush up on Porsche products and features, as well as industry trends. This will help you tailor your application to show that you're the perfect fit for the job!
Show Off Your Skills: Highlight your exceptional communication skills and any previous experience in customer service or the automotive industry. Use specific examples to demonstrate how you've successfully handled customer queries or provided product demonstrations in the past.
Be Personal: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share your passion for cars and how it drives your desire to provide excellent customer service.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're tech-savvy and know how to navigate digital platforms, which is super important for this role.
How to prepare for a job interview at Porsche Retail Group Ltd
✨Know Your Porsche Inside Out
Make sure you have a solid understanding of Porsche vehicles, including their features and technology. Brush up on the latest models and industry trends so you can confidently answer any questions about the products during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled queries and resolved issues, as this role heavily relies on supporting customers and ensuring their satisfaction.
✨Practice Your Communication
Since exceptional verbal and written communication skills are a must, practice articulating your thoughts clearly. You might even want to do mock interviews with friends or family to get comfortable discussing technical details and product benefits.
✨Stay Updated on Competitors
Research other automotive brands and their offerings. Being knowledgeable about competitors will not only help you in the interview but also show that you're proactive and ready to provide valuable insights to the team.