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- Tasks: Become the go-to expert for Porsche products, delivering top-notch customer experiences.
- Company: Join Porsche Retail Group, a leader in luxury automotive excellence and innovation.
- Benefits: Enjoy a competitive salary, bonus potential, and perks like vehicle leasing and mental health support.
- Why this job: Be part of a dynamic team that values diversity and fosters a culture of excellence.
- Qualifications: A passion for cars, excellent customer service skills, and a full driving licence are essential.
- Other info: Work in a state-of-the-art facility with flexible hours and easy transport links.
The predicted salary is between 25000 - 35000 £ per year.
As a Product Expert (Porsche Pro), you\’ll be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying updated on industry trends and our competition. Your goal is to support the Sales Team to ensure that our customers receive accurate product information and exceptional service, ultimately driving product adoption and customer satisfaction.
MUST HAVE: Held a license for at least two years and be over the age of 21, for insurance purposes.
Responsibilities
Be the Centre expert for Customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to:
Porsche Car Connect (PCC)
Porsche Telematics
Apple Car Play
Personalisation Options
Vehicle Products and Features
Pro-actively offer every customer a second hand-over as part of \”Porsche Masterclass\” – either in the showroom, customer\’s home / work or through a digital platform CitNOW, video call or other suitable communication tool
Be a contact person, as appropriate, for the customer during vehicle ownership in instances of technical or troubleshooting issues (diagnose to rule out user error and validate if a repair is in fact required)
Support the Porsche Centre with various marketing activities
Work with the Sales Executive and Centre Management Teams to respond to any specific product, digital showroom and online enquires
Ensure all Centre staff are up to date on the latest and future product information/technological developments and that their knowledge is of a high standard
Develop a good knowledge and understanding of all competitive products and dealerships to provide better insight to customers and management
Fully maintain accurate data relating to customers as appropriate, updating internal systems e.g. C@P with accurate customer data
RequirementsMinimum Qualifications
Previous experience of the automotive industry, including vehicle trends and customer needs
Clean Full Driving Licence
Over the age of 21 and driving for at least two years (Insurance Purposes)
Exceptional verbal and written communication skills
Previous experience in a high value retail market
Ability to conduct product demonstrations and test drives effectively
Desirable Qualifications
Proven experience in delivering excellent customer service and responding to customer queries across various platforms
In-depth knowledge of Porsche vehicle models, features, and technology
Strong understanding and ability to deliver in-depth product knowledge
Ability to provide expert advice and support to Sales colleagues
Continuous learning mindset to stay updated with new model launches and technology upgrades
BenefitsPorsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
Competitive annual salary, Bonus of 10% per annum
33 days holiday per year, with extra days for long service
Fixed hours each week – Monday to Friday 8.30am to 6.30pm (1 day off in the week) and every Saturdays 9.00am to 5.00pm
Dedicated mental health champions
Employee representative body – your voice at work
Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
Life Assurance
DC Pension Scheme
Employee Assistance Program – support and advice on issues impacting your wellbeing
CentreThe biggest \’Destination Porsche\’ centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone\’s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.
CompanyHeadquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
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Product Expert (Porsche Pro) employer: Porsche Retail Group Ltd
Contact Detail:
Porsche Retail Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Expert (Porsche Pro)
✨Tip Number 1
Familiarise yourself with Porsche's product range and features, especially the latest technologies like Porsche Car Connect and Telematics. This knowledge will not only help you answer customer queries effectively but also demonstrate your passion for the brand during interviews.
✨Tip Number 2
Engage with current Porsche customers or enthusiasts through forums and social media. Understanding their experiences and feedback can provide valuable insights that you can use to enhance customer interactions and show your commitment to exceptional service.
✨Tip Number 3
Practice your product demonstration skills by explaining Porsche features to friends or family. Being able to convey complex information in a simple and engaging way is crucial for this role, and it will help you stand out as a candidate who can deliver an unsurpassed customer experience.
✨Tip Number 4
Stay updated on emerging automotive technologies and competitive products. This knowledge will not only prepare you for customer inquiries but also position you as a knowledgeable resource within the team, which is essential for the Product Expert role.
We think you need these skills to ace Product Expert (Porsche Pro)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Product Expert at Porsche. Familiarise yourself with their product range and the specific technologies mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in customer service and any technical knowledge related to automotive products. Make sure to include examples that demonstrate your ability to educate customers and support sales teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cars and technology. Mention how your skills align with the requirements of the role and provide specific examples of how you've delivered excellent customer service in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application is clear and well-structured. Use professional language and check for any grammatical errors before submitting your application.
How to prepare for a job interview at Porsche Retail Group Ltd
✨Know Your Porsche Products
Familiarise yourself with the entire range of Porsche products, including features like Porsche Car Connect and Apple Car Play. Being able to discuss these technologies confidently will show your passion and expertise.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled queries and resolved issues, as this role heavily relies on delivering a great customer experience.
✨Showcase Your Tech Savviness
Be ready to discuss your comfort level with technology, especially CRM software and vehicle infotainment systems. Mention any relevant experience you have with these tools to demonstrate your ability to adapt quickly.
✨Research the Competition
Understand the competitive landscape of the automotive industry. Knowing about rival products and dealerships will help you provide better insights during the interview and show that you're proactive in your approach.