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- Tasks: Lead workshop efficiency and ensure exceptional customer service in a dynamic automotive environment.
- Company: Join the prestigious Porsche Retail Group, known for excellence and innovation.
- Benefits: Enjoy competitive salary, annual bonus, 33 days holiday, and a supportive work culture.
- Other info: Work in state-of-the-art facilities with excellent career growth opportunities.
- Why this job: Make an impact in a high-performance team while developing your skills in the automotive industry.
- Qualifications: Experience in workshop management and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
As a Workshop Controller, you'll be tasked with leading workshop efficiency, productivity and quality by empowering teamwork and ensuring every customer receives exceptional service, all while meeting key commercial and operational goals.
Responsibilities
- Maximise workshop efficiency by fully utilising Technicians and driving sold hours to target
- Ensure all customer service work is completed accurately and within agreed timescales
- Coordinate with Service Advisors and Parts to maintain optimal workshop loading
- Monitor repeat visits, identify trends and implement corrective actions
- Oversee vehicle quality checks, including road tests to Porsche standards
- Keep Technicians updated on service bulletins, policies, and operational information
- Maintain workshop equipment, facilities standards and compliance with recall and audit requirements
- Support Service Assistants and assist the Aftersales Manager with customer complaint resolution
- Track and communicate daily Technician efficiency/productivity, holding regular reviews and setting targets
- Lead team development, supervise apprentices, and ensure ongoing technical and procedural knowledge
Requirements
Minimum Qualifications
- Proven experience in workshop, service, or automotive aftersales management
- Strong understanding of workshop processes, quality standards, and manufacturer guidelines
- Ability to lead, motivate and develop a technical team to achieve performance targets
- Excellent communication and coordination skills across Service, Parts and Aftersales functions
- Strong organisational and problem‑solving abilities with a focus on efficiency and customer satisfaction
Desirable Qualifications
- Experience working within a prestige or performance automotive brand environment
- Formal technical qualifications (e.g., NVQ Level 3 or equivalent) or strong technical background
- Knowledge of manufacturer systems, diagnostic tools and digital workshop platforms
- Experience coaching apprentices and supporting staff development programmes
Benefits
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer:
- Competitive salary plus an annual bonus up to 35% of Basic Salary aligned with on ‘Core Targets'
- 33 days holiday, including bank holidays
- Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
- VW Group tax efficient company vehicle
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
- Dedicated mental health champions
- Employee representative body - your voice at work
- Five full sets of work wear along with Porsche jumpers, gilets, jacket and safety boots
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South‑East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state‑of‑the‑art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Workshop Controller in London employer: Porsche Retail Group Ltd
Contact Detail:
Porsche Retail Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in London
✨Tip Number 1
Network like a pro! Get chatting with folks in the automotive industry, especially those who work at Porsche or similar brands. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience in workshop management, make sure to highlight that in conversations. Share specific examples of how you’ve improved efficiency or customer satisfaction in past roles.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or call can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Prepare for interviews by brushing up on Porsche’s values and standards. Be ready to discuss how you can lead a team to meet those high expectations and drive performance in the workshop.
We think you need these skills to ace Workshop Controller in London
Some tips for your application 🫡
Show Your Passion for the Automotive Industry: When writing your application, let your enthusiasm for the automotive world shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional service and quality in every aspect of workshop management.
Highlight Relevant Experience: Make sure to detail your previous experience in workshop or automotive aftersales management. We’re keen on seeing how your background aligns with our needs, so don’t hold back on showcasing your achievements and how they relate to the role of Workshop Controller.
Tailor Your Application: Take the time to customise your application for this specific role. Use keywords from the job description, like 'efficiency', 'teamwork', and 'customer satisfaction'. This shows us that you’ve done your homework and understand what we’re all about at StudySmarter.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for both you and us!
How to prepare for a job interview at Porsche Retail Group Ltd
✨Know Your Workshop Inside Out
Before the interview, make sure you understand the key processes and standards that drive workshop efficiency. Familiarise yourself with Porsche's quality standards and how they align with customer service expectations. This knowledge will help you demonstrate your expertise and show that you're ready to lead the team.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading and motivating teams. Think of specific examples where you've successfully developed a technical team or resolved conflicts. Highlighting your ability to inspire others will resonate well with the interviewers, especially since teamwork is crucial for this role.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to share instances where you've identified trends in workshop performance or implemented corrective actions. This will showcase your analytical skills and your commitment to continuous improvement, which are vital for maximising workshop efficiency.
✨Communicate Effectively
Strong communication is key in this role, so practice articulating your thoughts clearly. Be ready to explain how you would coordinate with Service Advisors and Parts to maintain optimal workshop loading. Demonstrating your ability to communicate across functions will highlight your organisational skills and readiness to ensure exceptional customer service.