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- Tasks: Lead finance and insurance strategies to maximise sales opportunities at Porsche Centre East London.
- Company: Join the iconic Porsche Retail Group, known for excellence and innovation.
- Benefits: OTE of £76,000, 33 days holiday, and exclusive employee perks.
- Why this job: Be part of a luxury brand and shape exceptional customer experiences.
- Qualifications: Experience in automotive finance and strong communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 48000 - 84000 £ per year.
Porsche Retail Group (PRG) has an excellent opportunity for a Retail Transaction Manager to work for one of the world's most iconic brands and join Porsche Centre East London. To apply for this role, you must have experience within a previous automotive Finance & Insurance (F&I) role.
Reporting to the General Sales Manager, working as one of two Retail Transaction Managers (RTM), you will be responsible for ensuring Porsche Centre East London optimises every opportunity to achieve the Centre's Finance, Insurance and Valued Added Product Targets. You'll also coach the Sales Team to become fully versed in all income streams, supporting them with the selling and advising of funding options for customers' vehicles. Being the subject matter expert on all F&I products, as an RTM you will ensure an unsurpassed customer experience whilst adhering to all internal procedures and external regulations.
Responsibilities
- Ensure all customers are fully qualified and offered relevant value-added products
- Engage all retail customers with finance/product presentations and record referrals accurately
- Support target setting and monitor Sales Executives' F&I performance
- Coach sales executives on finance referrals
- Maintain accurate F&I data for forecasting and performance tracking
- Manage VWFS Finance Renewals and maintain related platforms and campaigns
- Handle customer concerns promptly, following FCA complaint procedures and Porsche standards
- Ensure compliance with PRG Sales Process, FCA/RICS documentation, and manage VWFS Connect platform
Requirements
- Proven experience within a previous F&I focused automotive role
- Knowledge/understanding of the FCA and other regulatory bodies relevant to the financial services industry (i.e. ICO)
- Knowledge of Anti-Money Laundering ("AML") and mitigation of AML risk in a high value retail environment
- Knowledge/understanding of the motor industry and applicable regulatory environment
- Highly organised, able to identify gaps and opportunities in business performance
- Excellent communication and negotiation skills
- Valid driver's license and ability to drive
Experience / skills required (desirable)
- A track record of performing within a fast paced, customer-facing, luxury retail environment
- Proficiency in dealership management systems (DMS), CRM software, and MS Office Suite (particularly Excel and Outlook)
- Sound understanding of industry processes
- Specialist Automotive Finance (SAF) Expert or Advanced accreditation
Benefits
- OTE of £76,000 with ability to overachieve and basic salary of £40,000
- 33 days holiday (Including BH)
- This is a full-time position working Monday to Friday 8.30am to 6.00pm (with a day off in the week) and every Saturday 9am to 5pm
- Tax efficient VW ECOS Vehicle
- Option of a VW Group Vehicle at preferential leasing rates
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program – support and advice on issues impacting your wellbeing
- Dedicated mental health champions
Centre
Porsche Mayfair is the only Porsche Studio Concept Centre in the UK. Nestled in a prime location right across from the stunning Green Park and surrounded by a variety of luxury retail brands and restaurants. We offer our amazing staff subsidised parking just a short walk away or Green Park tube is within a 2-minute walk.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Retail Transaction Manager in London employer: Porsche Retail Group Ltd
Contact Detail:
Porsche Retail Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Transaction Manager in London
✨Tip Number 1
Get to know the company inside out! Research Porsche Retail Group and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to F&I roles. Think about how your experience aligns with the responsibilities listed in the job description, and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Porsche family. Good luck!
We think you need these skills to ace Retail Transaction Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Transaction Manager role. Highlight your experience in automotive Finance & Insurance, and don’t forget to mention any relevant achievements that show you can hit those targets!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Porsche Centre East London. Mention your understanding of FCA regulations and how you can enhance the customer experience.
Show Off Your Skills: In your application, be sure to showcase your communication and coaching skills. We want to see how you can support the sales team and drive performance, so give us examples of how you've done this in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Porsche Retail Group!
How to prepare for a job interview at Porsche Retail Group Ltd
✨Know Your F&I Products Inside Out
Make sure you brush up on your knowledge of Finance & Insurance products before the interview. Be ready to discuss how these products can enhance customer experience and drive sales. This will show that you're not just familiar with the role, but that you're passionate about it.
✨Demonstrate Your Coaching Skills
Since you'll be coaching the Sales Team, think of examples from your past where you've successfully trained or mentored others. Prepare to share specific strategies you used to help them understand F&I products and improve their performance.
✨Understand Regulatory Compliance
Familiarise yourself with FCA regulations and other relevant compliance standards. Be prepared to discuss how you’ve ensured compliance in previous roles, as this is crucial for maintaining the integrity of the dealership and protecting customers.
✨Showcase Your Customer-Centric Approach
Porsche values an unsurpassed customer experience, so think of ways you've gone above and beyond for customers in the past. Be ready to share stories that highlight your communication skills and ability to handle customer concerns effectively.