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- Tasks: Welcome customers, manage inquiries, and support the showroom team.
- Company: Join the prestigious Porsche Retail Group and be a brand ambassador.
- Benefits: Competitive salary, bonus, 33 days holiday, and employee perks.
- Why this job: Be part of an iconic brand and create memorable customer experiences.
- Qualifications: Experience in customer-facing roles and a friendly attitude.
- Other info: Enjoy a vibrant work environment with great career growth opportunities.
The predicted salary is between 28000 - 38000 £ per year.
As a Senior Centre Support Assistant / Showroom Host you will participate in the customer journey by ensuring all customers of the Porsche Centre—whether in person, by phone, or by email—are provided with an outstanding customer experience. You will act as a brand ambassador, always representing Porsche Retail Group and the Porsche brand. When you are not hosting customers or responding to incoming phone calls or enquiries, you will be tasked with supporting the Centre management team, completing generalist administration duties, and participating in organising events.
Responsibilities
- Welcome visitors and customers as they enter the showroom, providing a friendly and professional first impression.
- Maintain a thorough understanding of the products and services offered, enabling effective communication and assistance to customers.
- Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions.
- Manage incoming calls, forwarding them onto the right department.
- Maintain showroom appearance: ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and displays.
- Collect customer feedback and insights to improve the showroom experience and report any issues to management.
Requirements
Minimum Qualifications
- Previous experience working in a Receptionist, Host, or Admin position.
- Exposure working in a customer-facing position.
- A friendly and approachable demeanour to create a welcoming environment.
- Ability to manage multiple tasks and maintain an orderly showroom.
Preferred Qualifications
- Background working in an automotive dealership.
- Exposure to supervising a team in the absence of the Manager.
- Minutes writing or note taking during meetings.
Benefits
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer:
- This position is on a full‑time basis with a rotating shift pattern:
- Week One – Monday to Friday 8:00 am to 6:00 pm
- Week Two – Monday to Saturday 8:00 am to 6:00 pm with a Wednesday off
- Up to £33,741 per annum plus bonus.
- 33 days per year, pro rata for part‑time hours.
- Option of a VW Group vehicle at preferential leasing rates.
- Dedicated mental health champions.
- Employee representative body – your voice at work.
- Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products.
- Life assurance.
- DC pension scheme.
- Employee assistance program – support and advice on issues impacting your wellbeing.
Centre
Porsche Centre Hatfield is perfectly situated by the busy Hatfield Business Park and just a quick drive from The Galleria shopping centre and Oldings Corner Retail Park. Enjoy free on‑site parking while taking advantage of our newly refurbished communal space, complete with a pool table, darts board, and TV.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres, and a Trade Parts Distribution Centre in and around London and the South‑East.
Senior Centre Support Assistant in Hatfield employer: Porsche Retail Group Ltd
Contact Detail:
Porsche Retail Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Centre Support Assistant in Hatfield
✨Tip Number 1
Get to know the company inside out! Research Porsche Retail Group and their values. When you walk into that interview, you want to show them you’re not just another candidate; you’re genuinely excited about being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating an outstanding experience for customers, think of examples from your past jobs where you’ve gone above and beyond. Be ready to share those stories!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a showroom environment. Make sure you look professional and polished when you show up for your interview. It’s all part of being a brand ambassador!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Porsche family. Let’s get you that dream job!
We think you need these skills to ace Senior Centre Support Assistant in Hatfield
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side, just like you would when welcoming customers at the showroom.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles or administration. We love seeing how your background aligns with what we’re looking for, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Porsche Retail Group Ltd
✨Know Your Porsche
Make sure you have a solid understanding of the Porsche brand and its products. Familiarise yourself with the latest models, features, and promotions. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since this role is all about providing an outstanding customer experience, think of examples from your past work where you've excelled in customer service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer.
✨Show Your Organisational Skills
The job requires managing multiple tasks and maintaining an orderly showroom. Prepare to discuss how you prioritise tasks and keep things organised. You might even want to bring a few examples of how you've successfully managed similar responsibilities in previous roles.
✨Be Approachable and Friendly
Your demeanour is key in this role. During the interview, make sure to smile, maintain eye contact, and engage warmly with your interviewers. They’ll be looking for someone who can create a welcoming environment for customers, so let your personality shine through!
