At a Glance
- Tasks: Help customers find the right automotive parts and manage inventory efficiently.
- Company: Join Porsche Retail Group, a leader in luxury automotive service.
- Benefits: Competitive salary, bonus potential, 33 days holiday, and mental health support.
- Other info: Enjoy a vibrant workplace with free parking and fun communal spaces.
- Why this job: Be part of a dynamic team in a fast-paced, innovative environment.
- Qualifications: Experience in automotive retail and strong customer service skills required.
The predicted salary is between 32500 - 37500 £ per year.
As a Parts Advisor, you will assist technicians and retail customers with identifying, ordering, and sourcing the correct automotive parts. This role requires a balance of technical knowledge, customer service skills, and attention to detail. You will be responsible for managing the inventory, processing orders and handling returns efficiently.
Responsibilities
- Assist customers (retail and internal) in identifying the correct automotive parts and accessories
- Provide parts support to the service department and technicians in a timely manner
- Accurately process orders, returns, and exchanges using the dealership or parts inventory system
- Maintain up-to-date knowledge of parts catalogues, pricing, inventory levels, and promotions
- Proactively communicate with suppliers and customers about order status, delivery times, or delays
- Conduct regular inventory checks and support stocktaking processes
- Build strong relationships with customers by delivering excellent service and technical advice
- Receive, unpack, and store incoming parts, ensuring accurate stock control
- Keep the parts area organized, clean, and compliant with safety regulations
Minimum Qualifications
- Previous experience in a parts advisor, counter sales, or automotive retail role in a fast-paced workshop environment
- Strong knowledge of automotive parts, systems, and vehicle makes/models
- Good computer skills (MS Office) and familiarity with inventory management or dealer systems
- Excellent communication and customer service skills
- Strong attention to detail and ability to multitask in a fast-paced environment
Preferred Qualifications
- Excellent knowledge and understanding of the motor industry
- Familiarity with electronic parts catalogues and ordering systems
- Full Driving Licence
Benefits
- Basic Salary of £32,590 for a 46.25 week plus an annual bonus up to 15%
- 33 days holiday per year, with extra day for long service
- Option of a VW Group Vehicle at preferential leasing rates
- Life Assurance
- DC Pension Scheme
- Dedicated mental health champions
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Free on-site parking
Centre
Porsche Centre Hatfield, perfectly situated by the busy Hatfield Business Park and just a quick drive from The Galleria shopping centre and Oldings Corner Retail Park. Enjoy free on-site parking, while taking advantage of our newly refurbished communal space, complete with a pool table, darts board, and TV.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Parts Advisor in Hatfield employer: Porsche Retail Group Ltd
Porsche Retail Group Ltd is an exceptional employer, offering a dynamic work environment in Reading where innovation meets operational excellence. With a competitive salary of £35,000, 35 days of holiday, and a strong emphasis on employee growth and development, this entry-level role provides a unique opportunity to transform data into actionable insights while being part of a supportive team culture that values collaboration and continuous learning.
