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For Companies At a Glance
- Tasks: Become the go-to expert for all things Porsche and support our Sales Team.
- Company: Join the largest Porsche Centre in Europe, known for excellence and innovation.
- Benefits: Enjoy a competitive salary, bonus, 33 days holiday, and mental health support.
- Other info: Work in a vibrant location with excellent career growth opportunities.
- Why this job: Be part of a dynamic team that celebrates diversity and drives customer satisfaction.
- Qualifications: Must have automotive experience, a clean driving licence, and great communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Product Expert (Porsche Pro), you'll be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying updated on industry trends and our competition. Your goal is to support the Sales Team to ensure that our customers receive accurate product information and exceptional service, ultimately driving product adoption and customer satisfaction.
MUST HAVE: Held a license for at least two years and be over the age of 21, for insurance purposes.
Responsibilities
- Be the Centre expert for Customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to:
- Porsche Car Connect (PCC)
- Porsche Telematics
- Apple Car Play
- Personalisation Options
- Vehicle Products and Features
Requirements
- Minimum Qualifications
- Previous experience of the automotive industry, including vehicle trends and customer needs.
- Clean Full Driving Licence.
- Over the age of 21 and driving for at least two years (Insurance Purposes).
- Exceptional verbal and written communication skills.
- Previous experience in a high value retail market.
- Ability to conduct product demonstrations and test drives effectively.
- Proven experience in delivering excellent customer service and responding to customer queries across various platforms.
- In-depth knowledge of Porsche vehicle models, features, and technology.
- Strong understanding and ability to deliver in-depth product knowledge.
- Ability to provide expert advice and support to Sales colleagues.
- Continuous learning mindset to stay updated with new model launches and technology upgrades.
Benefits
- Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
- Competitive annual salary, Bonus of 10% per annum.
- 33 days holiday per year, with extra days for long service.
- Fixed hours each week - Monday to Friday 8.30am to 6.30pm (1 day off in the week) and every Saturday 9.00am to 5.00pm.
- Dedicated mental health champions.
- Employee representative body - your voice at work.
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products.
- Life Assurance.
- DC Pension Scheme.
- Employee Assistance Program - support and advice on issues impacting your wellbeing.
Centre
The biggest ‘Destination Porsche' centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone's throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Product Expert (Porsche Pro) in England employer: Porsche Retail Group Ltd
Contact Detail:
Porsche Retail Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Expert (Porsche Pro) in England
✨Tip Number 1
Get to know the Porsche products inside out! Dive into the features and benefits of each model, and stay updated on industry trends. This knowledge will not only impress during interviews but also help you connect with customers later on.
✨Tip Number 2
Practice your communication skills! As a Product Expert, you'll need to convey complex information clearly. Try role-playing with friends or family to get comfortable explaining Porsche features and answering questions.
✨Tip Number 3
Network like a pro! Attend automotive events or join online forums related to Porsche and the automotive industry. Building connections can lead to job opportunities and insider tips that could give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Porsche team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Product Expert (Porsche Pro) in England
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you really understand the role of a Product Expert. Dive into the details of Porsche products and think about how your experience aligns with what they're looking for. This will help you tailor your application to show you're the perfect fit!
Show Off Your Skills: When you're crafting your application, highlight your exceptional communication skills and any previous experience in customer service or the automotive industry. Use specific examples to demonstrate how you've successfully handled customer queries or provided product demonstrations in the past.
Be Authentic: Let your personality shine through in your written application! We want to see who you are beyond your qualifications. Share your passion for cars and how it drives you to provide excellent service. Authenticity can really set you apart from other candidates.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way to ensure it gets to the right people. Plus, you'll find all the info you need about the role and our company culture there. We can't wait to hear from you!
How to prepare for a job interview at Porsche Retail Group Ltd
✨Know Your Porsche Inside Out
Make sure you brush up on all the features, benefits, and applications of Porsche vehicles. Familiarise yourself with Porsche Car Connect, Telematics, and Apple Car Play. The more you know, the better you'll be able to impress during the interview!
✨Stay Updated on Industry Trends
Keep an eye on the latest automotive trends and what competitors are doing. This knowledge will not only help you answer questions but also show your passion for the industry and commitment to continuous learning.
✨Practice Your Communication Skills
As a Product Expert, exceptional verbal and written communication is key. Practice explaining complex features in simple terms, and consider role-playing customer interactions to build your confidence.
✨Prepare for Customer Scenarios
Think about potential customer queries and how you would handle them. Be ready to demonstrate your problem-solving skills and ability to provide expert advice, as this will be crucial in your role.