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- Tasks: Be the first point of contact for Porsche customers, scheduling services and providing expert advice.
- Company: Join the prestigious Porsche Retail Group, known for excellence and innovation.
- Benefits: Earn up to £45,000 with a competitive salary, bonuses, and 35 days holiday.
- Why this job: Work in a dynamic environment with a passion for sports cars and customer service.
- Qualifications: Customer service experience, strong communication skills, and proficiency in MS Office.
- Other info: Enjoy a subsidised restaurant, free parking, and opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Role
As a Customer Contact Advisor, you will be the first point of contact for all Porsche Retail Group (PRG) customers scheduling their Porsche for service, maintenance or repair, so you must have experience in:
- Extensive telephone liaison
- Arranging bookings / making appointments
- Customer service, ideally in an automotive or contact centre setting
Responsibilities
- Respond to incoming service inquiries via phone, email, and online platforms in a timely and professional manner
- Advising customers of potential work required (including warranty/recall campaigns) and clearly explaining service options, estimated time scales, and providing a quotation
- Scheduling service appointments based on customer needs and technician availability and providing confirmation of the booking to the customer
- Providing advice/guidance to the customer on the location and facilities of the relevant Porsche Centre
- Determining the customers alternative transport requirements and arranging them as required
- Ensuring customer details are confirmed with the customer and updated accurately on relevant systems
- Loading the Workshop diary in CDK in accordance with the company\’s booking requirements
- Keeping up to date with services offered, service packages, and promotions
Requirements
Minimum Qualifications:
- Experience in a customer service role, preferably in the automotive or service industry
- Strong organisational and multitasking skills
- Excellent communication and interpersonal abilities
- Ability to remain calm and professional under pressure
- Handling multiple inquiries or tasks efficiently while maintaining quality service
- Proficiency in MS Office (especially Excel and Outlook) and CRM Systems
Preferred Qualifications:
- Experience in a contact centre or telephony based environment
- Basic understanding of vehicle systems and maintenance intervals
- Knowledge of automotive terminology
Benefits
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
Benefits (continued)
- Shift Pattern: Monday – Friday 08:00-16:30 or 09:30-18:00 and 1 in 4 Saturdays on a rota basis 08:00-13:00. In the week you work on a Saturday, you will have a designated day off, Monday to Friday, in that week.
- OTE of up to £45,000, with a basic salary of £26,750 per annum and monthly bonus
- Option of a VW Group Vehicle at preferential leasing rates
- 35 days holiday per year (inc. Bank Holiday), with extra for long service
- Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products
- Life Assurance
- Income Protection Insurance
- DC Pension Scheme
- Employee Assistance Program – support and advice on issues impacting your wellbeing
Location
This role will be based at Porsche Retail Group Head Office, which is located at the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members.
As an alternative to Porsche Retail Group Head Office, this role has the flexibility to be based out of Porsche Centre East London.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
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Customer Contact Advisor employer: Porsche Retail Group Ltd
Contact Detail:
Porsche Retail Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Get to know the company inside out! Research Porsche Retail Group and understand their values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer inquiries over the phone, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company. They might even share tips or refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Porsche Retail Group family.
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if it's in the automotive or contact centre setting. We want to see how you've handled inquiries and provided top-notch service in the past!
Be Organised and Clear: Since you'll be juggling multiple tasks, it’s crucial to demonstrate your organisational skills. Use clear examples in your application that show how you manage bookings and keep everything running smoothly.
Communicate Like a Pro: Excellent communication is key for this role. When writing your application, use professional yet friendly language to reflect how you would interact with our customers. We love a good chat, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Porsche Retail Group Ltd
✨Know Your Stuff
Familiarise yourself with Porsche's services, maintenance packages, and any current promotions. This will not only show your enthusiasm for the brand but also help you answer customer queries confidently during the interview.
✨Practice Makes Perfect
Since this role involves extensive telephone liaison, practice answering common customer service scenarios out loud. This will help you articulate your thoughts clearly and maintain a professional tone under pressure.
✨Showcase Your Skills
Highlight your organisational and multitasking abilities by sharing specific examples from your previous roles. Discuss how you managed multiple inquiries or tasks while ensuring quality service, as this is crucial for a Customer Contact Advisor.
✨Be Personable
Demonstrate your excellent communication and interpersonal skills by engaging with your interviewer. Ask questions about the company culture and show genuine interest in their values, especially around diversity and inclusion, which are important to Porsche Retail Group.
