At a Glance
- Tasks: Welcome customers, manage showroom flow, and support sales teams.
- Company: Join Porsche Retail Group, a leader in luxury automotive experiences.
- Benefits: Enjoy a competitive salary, bonuses, and perks like vehicle leasing options.
- Other info: Work Thursday to Saturday with 33 days holiday pro-rata.
- Why this job: Be a brand ambassador in a dynamic environment with a focus on diversity and innovation.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 24000 - 36000 £ per year.
As a Centre Support Assistant / Showroom Host you will be the first point of contact for customers and ensure they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.
When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.
Responsibilities
- Welcome visitors and customers promptly and professionally
- Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
- Direct customers to the appropriate department or team member
- Manage incoming calls, forwarding them onto the right department
- Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
- Offer refreshments and keep waiting areas well stocked and clean
- Gather customer feedback and insights to improve the showroom experience and report any concerns
- Support administrative tasks as required
Requirements
Basic computer skills (Microsoft Office, customer database systems) and a background in hospitality, retail, reception or similar customer‑facing role.
Preferred Skills/Experience
- Background in hospitality, retail, reception or similar customer‑facing role
- A friendly and approachable demeanour, with excellent communication skills
- Good organisational skills and attention to detail
- Ability to manage multiple tasks in a fast‑paced environment
- Team oriented mindset
- Basic computer skills (Microsoft Office, customer database systems)
Desirable Experience
- Full Driving Licence
- Experience of working in a large franchised automotive dealership
Benefits
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
- £13.55ph plus 10% quarterly bonus
- Working Pattern:
- 36 Hours including Saturday working
- 33 days per year, pro rata
- Option of a VW Group Vehicle at preferential leasing rates
- Dedicated mental health champions
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Programme – support and advice on issues impacting your wellbeing
Centre
Porsche Centre South London is located off the A20 towards Bexley. With free onsite parking and stone’s throw away from Tesco Superstore. It’s also a five‑minute drive from Bannatyne Health Club and Orpington’s Retail Park.
Company
Headquartered in Reading, Porsche Retail Group is wholly owned by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South‑East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state‑of‑the‑art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Centre Support Assistant in Sidcup employer: Porsche Retail Group Ltd
Porsche Retail Group is an exceptional employer, offering a vibrant work culture that prioritises diversity and equal opportunities. As a Centre Support Assistant at Porsche Centre South London, you will enjoy competitive benefits including a generous salary, a monthly bonus, and access to preferential rates on various products and services. With a focus on employee growth and well-being, you will be part of a team that embodies excellence and innovation in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Support Assistant in Sidcup
✨Tip Number 1
Familiarise yourself with the Porsche brand and its values. Understanding what makes Porsche unique will help you embody the brand ambassador role effectively during your interactions with customers.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Since you'll be managing multiple tasks, consider role-playing scenarios where you welcome customers, answer queries, and direct them efficiently.
✨Tip Number 3
Network with current or former employees of Porsche Retail Group. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your organisational skills and attention to detail. Think of specific examples from your past experiences that demonstrate how you've maintained a clean and welcoming environment or managed customer flow effectively.
We think you need these skills to ace Centre Support Assistant in Sidcup
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Centre Support Assistant position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Personalised Cover Letter:Write a cover letter that reflects your enthusiasm for the Porsche brand and your understanding of customer service. Mention specific skills from the job description, such as communication and organisational skills, and provide examples of how you've demonstrated these in previous roles.
Highlight Relevant Experience:In your CV, emphasise any previous experience in hospitality, retail, or customer-facing roles. Use bullet points to clearly outline your achievements and responsibilities, focusing on how they relate to the tasks mentioned in the job description.
Proofread Your Application:Before submitting your application, thoroughly proofread your documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Centre Support Assistant.
How to prepare for a job interview at Porsche Retail Group Ltd
✨Show Your Customer Service Skills
As a Centre Support Assistant, you'll be the first point of contact for customers. Make sure to highlight your previous experience in customer-facing roles and demonstrate how you can create a warm and welcoming environment.
✨Know the Porsche Brand
Familiarise yourself with Porsche's history, values, and current models. Being knowledgeable about the brand will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Demonstrate Organisational Skills
The role requires managing multiple tasks in a fast-paced environment. Prepare examples from your past experiences where you've successfully juggled various responsibilities while maintaining attention to detail.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing a busy showroom. Think through potential scenarios and how you would respond effectively.
