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- Tasks: Welcome customers, manage calls, and support the showroom team.
- Company: Join Porsche Retail Group, a leader in luxury automotive experiences.
- Benefits: Enjoy a competitive salary, mental health support, and exclusive discounts.
- Why this job: Be part of an iconic brand and enhance customer experiences in a dynamic environment.
- Qualifications: Experience in automotive dealerships and strong communication skills are essential.
- Other info: Full-time role with a day off on Tuesday and opportunities for career growth.
The predicted salary is between 25000 - 35000 £ per year.
Porsche Retail Group (PRG) have an excellent opportunity for a Centre Support Assistant / Showroom Host to work for one of the world’s most iconic brands and join Porsche Centre West London. To apply you will ideally have experience from within an automotive dealership environment.
As a Centre Support Assistant / Showroom Host, you will participate in the customer journey, by ensuring all customers of the Porsche Centre, whether in person, by phone or by email, are provided with an outstanding customer experience. You will act as a brand ambassador, always representing Porsche Retail Group and the Porsche brand.
When you are not hosting customers or responding to incoming phone calls or enquiries, you will be tasked with supporting the Centre management team, completing generalist administration duties and participating in organising events.
Responsibilities:- Welcome visitors and customers as they enter the showroom, providing a friendly and professional first impression
- Maintain a thorough understanding of the products and services offered, enabling effective communication and assistance to customers
- Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
- Manage incoming calls, forwarding them onto the right department
- Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and displays
- Gather customer feedback and insights to improve the showroom experience and report any issues to management
- Background working in an automotive dealership
- Exposure working in a customer facing position
- Flexibility to handle different customer needs and unexpected situations with clear communication skills
- A friendly and approachable demeanour to create a welcoming environment
- Ability to manage multiple tasks and maintain an orderly showroom
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer:
- A full-time opportunity: Monday to Saturday (with Tuesday being a Day Off). Working Hours – 8am to 6pm or 8.30am to 6.30pm (Monday to Friday) on a rota basis and Saturday - 9am to 5pm.
- Salary of £31,330 per annum
- 33 days per year, with extra days for long service
- Option of a VW Group Vehicle at preferential leasing rates
- Dedicated mental health champions
- Employee representative body - your voice at work
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
Porsche Centre West London is our largest Centre in the south of England. Our Centre is divided into over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking.
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Please note that eRecruitSmart is advertising the role of Vehicle Coordinator on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK and live within a reasonable commute of West London. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you.
Centre Support Assistant employer: Porsche Retail Group Ltd
Contact Detail:
Porsche Retail Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Support Assistant
✨Tip Number 1
Familiarise yourself with Porsche's brand values and product offerings. Understanding the unique features of their vehicles will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Network within the automotive industry, especially with those who have experience in dealership environments. Attend local automotive events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer interactions, ensuring you can maintain a friendly and professional demeanour under pressure.
✨Tip Number 4
Research common questions and concerns customers may have when visiting a showroom. Being prepared with answers will not only boost your confidence but also enhance the customer experience, making you stand out as a candidate.
We think you need these skills to ace Centre Support Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Centre Support Assistant. Familiarise yourself with the customer journey and how you can contribute to providing an outstanding experience.
Tailor Your CV: Highlight any relevant experience in automotive dealerships or customer-facing roles. Emphasise your communication skills and ability to manage multiple tasks, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Porsche brand and your understanding of their commitment to customer service. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Porsche Retail Group Ltd
✨Know the Brand
Familiarise yourself with Porsche's history, values, and current models. Being able to discuss the brand confidently will show your passion and commitment to representing Porsche Retail Group.
✨Customer Service Focus
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations and ensured a positive experience for customers.
✨Showroom Presentation
Understand the importance of a well-maintained showroom. Be ready to discuss how you would contribute to keeping the space organised and visually appealing, as this is crucial for customer impressions.
✨Communication Skills
Practice clear and effective communication. You’ll need to manage incoming calls and interact with customers face-to-face, so demonstrating your ability to communicate well will be key during the interview.