At a Glance
- Tasks: Welcome customers, manage showroom flow, and support sales teams.
- Company: Join the iconic Porsche Centre Mayfair and be part of a passionate team.
- Benefits: Competitive salary, bonus, mental health support, and employee perks.
- Other info: Part-time role with excellent career growth in a dynamic environment.
- Why this job: Be a brand ambassador for Porsche and create unforgettable customer experiences.
- Qualifications: Customer service experience and a friendly, approachable attitude.
The predicted salary is between 21000 - 35000 £ per year.
Porsche Retail Group (PRG) have an excellent opportunity for a Showroom Host / Centre Support Assistant to work for one of the world's iconic brands and join Porsche Centre Mayfair. As a Showroom Host / Centre Support Assistant you will be the first point of contact for customers and ensure they are provided with a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.
When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.
Responsibilities- Welcome visitors and customers promptly and professionally
- Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
- Direct customers to the appropriate department or team member
- Manage incoming calls, forwarding them onto the right department
- Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
- Offer refreshments and ensure the waiting areas are well stocked and clean
- Gather customer feedback and insights to improve the showroom experience and report any concerns
- Support administrative tasks as required
- Minimum Qualifications
- Ability to work in the UK without Sponsorship
- Full Driving Licence
- Background in hospitality, retail, reception or similar customer facing role
- A friendly and approachable demeanour, with excellent communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Team orientated mindset
- Desirable Qualifications
- Experience of working in a large franchised automotive dealership
- Good organisational skills and attention to detail
- Basic computer skills (Microsoft Office, customer database systems)
- Part time on a rotating shift pattern, centre open 8am to 6pm daily. Saturday working required
- £31,500 pro-rata plus 10% monthly bonus
- 33 days per year, pro rata
- Option of a VW Group Vehicle at preferential leasing rates
- Dedicated mental health champions
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
Porsche Mayfair is the only Porsche Studio Concept Centre in the UK. Nestled in a prime location right across from the stunning Green Park and surrounded by a variety of luxury retail brands and restaurants. We offer our amazing staff subsidised parking just a short walk away or Green Park tube is within a 2-minute walk.
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.
Seniority level: AssociateEmployment type: Part-time
Job function: Customer Service
Industries: IT Services and IT Consulting
Centre Support Assistant employer: Porsche Retail Group Ltd
Porsche Retail Group offers an exceptional work environment at Porsche Centre Mayfair, where employees are valued as brand ambassadors in a prestigious setting. With a strong focus on employee wellbeing, benefits such as a competitive salary, generous leave, and access to preferential rates on various services enhance the overall experience. The culture promotes growth and teamwork, making it an ideal place for those seeking a rewarding career in customer service within the luxury automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Support Assistant
✨Tip Number 1
Get to know the Porsche brand inside out! Familiarise yourself with their vehicles, features, and promotions. This way, when you meet customers, you can impress them with your knowledge and make their experience unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it's welcoming visitors or answering phone calls, being friendly and approachable is key. Try role-playing with a friend to boost your confidence before the big day.
✨Tip Number 3
Show off your organisational skills! Keep the showroom tidy and visually appealing. Think about how you can create a welcoming atmosphere that reflects the Porsche brand – it’s all in the details!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the Porsche family.
We think you need these skills to ace Centre Support Assistant
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable demeanour. Remember, you're applying for a role where customer interaction is key!
Tailor Your Application:Make sure to tailor your application to the Centre Support Assistant role. Highlight any relevant experience in hospitality or customer service, and mention how your skills can contribute to creating an outstanding customer journey at Porsche Centre Mayfair.
Keep It Professional Yet Engaging:While we love a bit of personality, it’s important to keep your application professional. Use clear language and structure your application well. A neat and organised application reflects the same qualities we value in our showroom environment!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing benefits right there!
How to prepare for a job interview at Porsche Retail Group Ltd
✨Know the Brand Inside Out
Before your interview, make sure you research Porsche and its values. Understand what makes the brand iconic and be ready to discuss how you can embody that in your role as a Centre Support Assistant. This shows genuine interest and helps you connect with the interviewers.
✨Practice Your Customer Interaction Skills
Since you'll be the first point of contact for customers, practice how you would greet and assist them. Role-play common scenarios with a friend or family member to build confidence. Highlight your communication skills and friendly demeanour during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks in a fast-paced environment. Share specific examples from your past experiences where you successfully juggled responsibilities, maintained a clean and organised space, or improved customer flow.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events at the showroom, or how they gather customer feedback. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
