Key Responsibilities:
- Review, prepare and submit warranty claims in line with manufacturer guidelines and requirements.
- Gather and verify supporting evidence to ensure claims are accurate, compliant, and submitted correctly first time.
- Liaise closely with Technicians and Workshop Controllers to understand repairs and ensure claims are supported by clear technical information.
- Monitor warranty claim status and proactively resolve any queries or rejected claims.
- Maintain accurate records and documentation relating to warranty repairs and submissions.
- Work collaboratively with the Service, Parts and Workshop teams to ensure the smooth progression of repairs and customer jobs.
- Identify opportunities to improve processes and reduce claim rejections.
- Support the continued delivery of high standards of quality, compliance, and operational excellence throughout the workshop.
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