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- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join a forward-thinking company focused on excellence in service.
- Benefits: Competitive pay, career growth, and a supportive work environment.
- Other info: Exciting opportunities for personal development and teamwork.
- Why this job: Make a real difference by motivating your team and enhancing customer experiences.
- Qualifications: Experience in customer service and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Key responsibilities:
- Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.
- See customers to support and help the efficiency of the front desk.
- Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service.
- Ensure customer satisfaction with work carried out and advise of future service or repair priorities.
- Achieve both the business and manufacturer KPIs for performance leading.
- Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
- Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.
- Manage the collection and delivery diary including allocating jobs to drivers.
- Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.
- Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints.
- Identify and drive a performance that exceeds market competition and best practice in the industry.
Service Team Leader in Tewkesbury employer: Porsche Centre Swindon
Contact Detail:
Porsche Centre Swindon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader in Tewkesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Service Team Leader role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've motivated teams or improved customer satisfaction in previous roles. We want to see how you can lead by example and drive performance!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Team Leader in Tewkesbury
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading teams or motivating others. We want to see how you can inspire your team to deliver top-notch customer service, just like we do at StudySmarter.
Customer Service is Key: Since the role focuses on customer satisfaction, share specific examples of how you've gone above and beyond for customers in the past. We love seeing candidates who understand the importance of keeping customers happy!
Be Detail-Oriented: Pay attention to the details in your application. Make sure your information is accurate and well-organised, just like you would when allocating job cards. This shows us that you can manage tasks effectively and maintain high standards.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us at StudySmarter!
How to prepare for a job interview at Porsche Centre Swindon
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Team Leader. Brush up on customer service principles, team motivation techniques, and how to manage KPIs effectively. This will show that you're not just interested in the role but also prepared to excel in it.
✨Showcase Your Leadership Skills
Be ready to share examples of how you've led a team in the past. Talk about specific situations where you motivated your team or resolved conflicts. This will demonstrate your ability to lead by example, which is crucial for this role.
✨Customer Satisfaction is Key
Prepare to discuss how you ensure customer satisfaction. Think of instances where you went above and beyond for a customer or improved service processes. This will highlight your commitment to delivering high standards of customer service.
✨Collaboration is Essential
Since the role involves working closely with various teams, be ready to talk about your experience in collaborative environments. Share how you’ve worked with different departments to achieve common goals, as this will show you can effectively support and resolve issues.