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- Tasks: Lead quality control and oversee technical repairs to ensure top-notch service.
- Company: Join a reputable brand known for excellence in customer service.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Why this job: Make a difference by ensuring high-quality repairs and customer satisfaction.
- Qualifications: Experience in technical repair and strong leadership skills required.
- Other info: Dynamic role with opportunities for growth and collaboration across departments.
The predicted salary is between 36000 - 60000 £ per year.
Technical preparation & set up in line with brand and group standards.
Warranty evidence gathering, administration and submission.
Provide control of quality and of repairs.
Oversee technical repair progression of work through the workshop and ensure agreed customer timescales are adhered to.
Work with the Service, Parts and Workshop Managers to ensure all departments are kept updated of progress at all times.
Live technical guidance for Technicians and customers if necessary.
Repair Quality & Service Lead in Tewkesbury employer: Porsche Centre Swindon
Contact Detail:
Porsche Centre Swindon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repair Quality & Service Lead in Tewkesbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common questions related to quality control and technical repairs. We can’t stress enough how important it is to showcase your knowledge and experience in line with brand standards.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show you were engaged.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Repair Quality & Service Lead in Tewkesbury
Some tips for your application 🫡
Show Your Technical Know-How: When you're writing your application, make sure to highlight your technical skills and experience. We want to see how you can prepare and set up repairs in line with brand standards, so don’t hold back on those details!
Emphasise Quality Control: Quality is key in this role! Be sure to mention any previous experience you have with quality control processes or how you've ensured high standards in past positions. We love seeing candidates who take pride in their work.
Communication is Crucial: Since you'll be working closely with various departments, it’s important to showcase your communication skills. Let us know how you've kept teams updated on progress in the past – we value collaboration!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Repair Quality & Service Lead position. Don’t miss out!
How to prepare for a job interview at Porsche Centre Swindon
✨Know Your Technical Stuff
Make sure you brush up on the technical aspects of repair quality and service. Understand the brand and group standards inside out, as you'll need to demonstrate your knowledge during the interview. Be ready to discuss specific examples of how you've ensured quality in past roles.
✨Showcase Your Leadership Skills
As a Repair Quality & Service Lead, you'll be overseeing teams and ensuring smooth operations. Prepare to share experiences where you've successfully led a team or project. Highlight how you’ve communicated with different departments to keep everyone updated on progress.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling warranty evidence or managing customer expectations. Think of scenarios from your past work where you had to gather evidence or control quality, and explain how you approached these challenges.
✨Demonstrate Your Customer Focus
Customer satisfaction is key in this role. Be prepared to discuss how you've prioritised customer needs in your previous positions. Share examples of how you provided live technical guidance to both technicians and customers, ensuring everyone was on the same page.
