Strategic Leadership
- Develop and deliver the Centre's business strategy in line with Group objectives.
- Create and implement annual business plans covering commercial performance, people development, customer experience and operational excellence.
- Identify opportunities for sustainable growth while protecting and enhancing the Porsche brand.
- Build strong relationships with Porsche Cars Great Britain and other key stakeholders.
Commercial Performance
- Drive outstanding performance across every area of the Centre, delivering ambitious targets in new and Porsche Approved vehicle sales, aftersales, parts, finance and insurance, customer satisfaction and profitability.
- Take full accountability for the Centre's financial performance, including P&L responsibility.
- Monitor market trends, competitor activity and business performance to maximise opportunities and maintain a competitive advantage.
- Drive operational excellence and efficiency while maintaining exceptional standards across all departments.
People & Culture
- Inspire, develop and lead a high-performing management team.
- Foster an environment where colleagues feel engaged, supported and empowered to achieve their full potential.
- Champion talent development, succession planning and colleague retention.
- Create a culture built on accountability, collaboration and continuous improvement.
Customer Experience
- Ensure the delivery of a truly world-class customer experience across every aspect of the business.
- Maintain exceptional levels of customer satisfaction, loyalty and advocacy.
- Continually evolve the customer journey to meet the expectations of a luxury, high-net-worth client base.
Governance & Compliance
- Ensure full compliance with FCA requirements, regulatory obligations and Group policies.
- Maintain robust governance, risk management and compliance standards.
- Protect and enhance the reputation of both Porsche and Dick Lovett through exemplary leadership and professionalism.
#J-18808-Ljbffr
