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- Tasks: Deliver exceptional customer service for vehicle servicing and repairs.
- Company: Join a family-owned BMW dealership with a strong community reputation.
- Benefits: Enjoy gym discounts, pension scheme, regular pay reviews, and enhanced family leave.
- Why this job: Be part of a dynamic team where no two days are the same.
- Qualifications: Two years in a service department and a full UK driving licence required.
- Other info: Receive full manufacturer training and grow your career in the automotive industry.
The predicted salary is between 30000 - 40000 £ per year.
Rewards platform – Gym & high street discounts
Contributory Pension Scheme
Regular Pay Reviews
Life Assurance
Servicing, Parts and Accessories Discounts
Employee Assistance Programme
Staff Referral Scheme
Learning and Development
Enhanced Family Leave
Onsite Parking
Our BMW Dealership in Swindon is looking to appoint an accomplished and enthusiastic Service Advisor. At Dick Lovett we believe passionately in and champion ‘Customer Satisfaction through Staff Satisfaction’. It is very simple; if we do everything to look after our staff, they will give exceptional service to our customers.
If you are someone who embraces the values of both the BMW brand and Dick Lovett Group, whilst being able to prioritise and manage your own workload, this could be the opportunity for you.
Key Responsibilities
- Deliver a great experience for our customers in servicing and repairs
- Booking services
- Communicating any required repairs to our customers
- Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales
Essential Skills and Qualifications
- A minimum of two years experience working in a Service department in a franchised dealership
- A full clean UK driving License
- Knowledge of Microsoft Office, Excel and Kerridge
- Familiarity of warranty procedures would be advantageous but not essential
If you are looking to progress as a Service Advisor and want to expand your knowledge of new models as they emerge, joining an official manufacturer is the best way to develop. You will receive full manufacturer training and future proof your career for new technologies as they emerge into the car industry.
We are happy to discuss your earning potential in relation to your experience and answer any questions you have about the role. Feel free to get in touch with us to find out more, or send us your application today.
BMW Swindon is located in Rushey Park and accessible from the A3102 in Swindon. The closest Motorway Junction is Junction 16 of the M4 and the dealership is commutable from Chippenham, Cricklade, Malmsbury, and Farringdon.
After becoming an official BMW partner in 1968, Dick Lovett has the longest standing relationship with BMW in the UK. Dick Lovett is widely known in the Swindon area where we have seven Dick Lovett dealerships and facilities, and a strong reputation as a family-owned and run company.
Working in the Service Team means that no two days are ever the same. As a member of our Service Team, whether you are front of house, assisting customers with their service enquiries, or behind the scenes assessing a vehicle's safety, you will be responsible for ensuring that our customers receive the very best customer service long after they’ve purchased their car or motorcycle from us.
I go to work with a smile and leave with a smile due to the bond and close-knit group that I work with.
Service Advisor in Swindon employer: Porsche Centre Swindon
Contact Detail:
Porsche Centre Swindon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Swindon
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, especially those who might know someone at Dick Lovett. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the BMW brand and Dick Lovett's values. Show us you understand our commitment to customer satisfaction and how you can contribute to that ethos.
✨Tip Number 3
Practice your communication skills! As a Service Advisor, you'll need to explain repairs clearly to customers. Role-play with a friend to get comfortable with discussing technical details in an easy-to-understand way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining the Dick Lovett family.
We think you need these skills to ace Service Advisor in Swindon
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about the opportunity to be a Service Advisor and how you can contribute to our team at Dick Lovett.
Tailor Your CV: Make sure your CV is tailored to highlight your experience in service departments, especially in franchised dealerships. We love seeing relevant skills and achievements that align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to outline your qualifications and experiences without any fluff. This helps us get to know you better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Porsche Centre Swindon
✨Know Your Stuff
Make sure you brush up on your knowledge of BMW vehicles and the services they offer. Familiarise yourself with common repairs and customer queries, as this will show your passion for the brand and your readiness to provide excellent service.
✨Showcase Your Experience
With a minimum of two years in a service department, be ready to discuss specific examples from your past roles. Highlight how you've managed customer expectations, resolved issues, and worked with teams to meet deadlines. This will demonstrate your capability and fit for the role.
✨Emphasise Customer Satisfaction
Since the company values customer satisfaction through staff satisfaction, prepare to share how you've contributed to positive customer experiences in previous jobs. Think of anecdotes that illustrate your commitment to going above and beyond for customers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the dealership's approach to customer service and team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.