At a Glance
- Tasks: Be the friendly face for customers, managing service appointments and ensuring top-notch care.
- Company: Join a leading BMW dealership with a focus on customer and staff satisfaction.
- Benefits: Enjoy gym discounts, a contributory pension scheme, regular pay reviews, and more.
- Other info: Dynamic role with opportunities for learning and career growth in a supportive environment.
- Why this job: Make a real difference in customer experiences while working with an amazing team.
- Qualifications: Experience in a service department is a plus, but not essential; enthusiasm is key!
The predicted salary is between 24000 - 36000 € per year.
Our BMW dealership in Hungerford is looking to appoint a professional, enthusiastic, and customer-focused Service Advisor to join our dedicated team. In this key role, you’ll be the link between our customers and the workshop, managing service appointments, providing updates, and ensuring every customer receives the high standard of care expected from the BMW brand.
At Dick Lovett, we believe in Customer Satisfaction through Staff Satisfaction. By supporting and investing in our people, we create a positive workplace where our team can thrive.
Key Responsibilities- Deliver a great experience for our customers in servicing and repairs
- Booking services
- Communicating any required repairs to our customers
- Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales
- Experience of working in a Service department in a franchised dealership would be beneficial however not essential.
- Knowledge of Microsoft Office, Excel and Kerridge.
- Familiarity with warranty procedures would be advantageous but not essential.
If you are looking to progress as a Service Advisor and want to expand your knowledge of new models as they emerge, joining an official manufacturer is the best way to develop. We are happy to discuss your earning potential in relation to your experience and answer any questions you have about the role. Feel free to get in touch with us to find out more, or send us your application today.
After exiting Junction 14 of the M4 motorway and following the A338, you will find BMW Hungerford by turning onto Bath Road. The dealership opened in 2004 and has since looked after customers from Andover, Newbury, and Marlborough with all their BMW sales and servicing needs. BMW Hungerford is one of the top BMW dealerships in the UK for BMW Individual options, so the showroom is often filled with exciting models with eye-catching colours and impressive options on display. Our team is just as unique as our cars, with a wealth of experience under one roof, ready to help our customers find their perfect car.
Working in the Service Team means that no two days are ever the same. As a member of our Service Team, whether you are front of house, assisting customers with their service enquiries, or behind the scenes assessing a vehicle's safety, you will be responsible for ensuring that our customers receive the very best customer service long after they’ve purchased their car or motorcycle from us.
I go to work with a smile and leave with a smile due to the bond and close-knit group that I work with.
Service Advisor in Hungerford employer: Porsche Centre Swindon
At Dick Lovett, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment at our BMW dealership in Hungerford. With a strong focus on employee satisfaction, we provide numerous benefits including a contributory pension scheme, regular pay reviews, and extensive learning and development opportunities, ensuring that our team members can thrive and grow in their careers. Join us to be part of a close-knit team that values collaboration and customer care, where every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Hungerford
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Service Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the role. Highlight your customer service skills and any relevant experience to make a lasting impression.
✨Tip Number 3
Stay active on social media! Follow companies you're interested in, engage with their posts, and join relevant groups. This can help you stay updated on job openings and show your enthusiasm for the industry.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Service Advisor in Hungerford
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you’re excited about the role and ready to bring that energy to our team!
Tailor Your CV:Make sure your CV highlights relevant experience, especially if you've worked in a service department before. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Porsche Centre Swindon
✨Know Your BMW
Familiarise yourself with the BMW brand and its values. Understand what sets it apart in the automotive industry, especially in terms of customer service. This will help you demonstrate your enthusiasm for the role and show that you align with their commitment to customer satisfaction.
✨Showcase Your Communication Skills
As a Service Advisor, you'll be the bridge between customers and the workshop. Prepare examples of how you've effectively communicated with customers in the past, whether it's explaining technical issues or managing service appointments. Practice articulating these experiences clearly and confidently.
✨Highlight Teamwork Experience
Collaboration is key in this role. Think of instances where you've worked closely with a team to achieve a common goal. Be ready to discuss how you can contribute to the positive workplace culture at the dealership and support your colleagues in delivering excellent service.
✨Prepare Questions About the Role
Demonstrate your interest by preparing thoughtful questions about the Service Advisor position and the dealership's operations. Ask about opportunities for learning and development, as well as how they support staff satisfaction. This shows you're serious about your career progression and genuinely interested in the company.
