Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist BMW customers with service, MOT, and repair bookings while enhancing their experience.
- Company: Join a leading automotive brand known for its commitment to customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Be the voice of BMW, helping customers and making their experience exceptional.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic team environment with potential for growth in the automotive industry.
The predicted salary is between 30000 - 42000 £ per year.
Make customer service, MOT, and repair bookings for BMW customers.
Provide support to customers with their enquiries to make accurate bookings and identify opportunities to improve customer experience.
Keep customer notes up to date including future booking dates, customer details, and vehicle details.
Communicate offers clearly with details of the benefits to customers.
Follow up on customer enquiries with the Aftersales departments.
Customer Booking Specialist – MOT & Repairs employer: Porsche Centre Swindon
Contact Detail:
Porsche Centre Swindon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Booking Specialist – MOT & Repairs
✨Tip Number 1
Get to know the company inside out! Research BMW's customer service values and their approach to MOT and repairs. This will help us tailor our conversations during interviews and show that we're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help us feel more confident when handling enquiries and making bookings, just like we would in the job.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express our appreciation for the opportunity. It shows good manners and keeps us fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our applications and any updates directly from there.
We think you need these skills to ace Customer Booking Specialist – MOT & Repairs
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve handled enquiries and bookings before, so share specific examples that showcase your skills!
Be Clear and Concise: Just like we communicate offers clearly to our customers, your application should be straightforward. Avoid jargon and keep your sentences short and to the point. This will help us understand your qualifications quickly!
Tailor Your Application: Make sure to customise your application for the Customer Booking Specialist role. Mention your familiarity with MOT and repairs, and how you can improve customer experience. We love seeing candidates who take the time to align their skills with our needs!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Porsche Centre Swindon
✨Know Your Stuff
Familiarise yourself with the MOT and repair processes, especially as they relate to BMW vehicles. Understanding the specifics of customer service in this context will help you answer questions confidently and show that you're genuinely interested in the role.
✨Customer-Centric Mindset
Prepare examples of how you've improved customer experiences in previous roles. Think about times when you went above and beyond to assist a customer or resolved an issue effectively. This will demonstrate your commitment to providing excellent service.
✨Stay Organised
Since you'll be managing bookings and customer details, practice discussing how you keep information organised. Bring up any tools or methods you use to track customer interactions and ensure follow-ups are timely and accurate.
✨Communicate Clearly
Practice explaining offers and benefits in a straightforward manner. You might be asked to role-play a scenario where you need to communicate complex information to a customer, so being clear and concise is key to showcasing your communication skills.
