Overview
The Mental Health Navigator works within the Kent & Medway Mental Health Together service, providing person‑centred, trauma‑informed support to individuals with complex mental health needs. The role involves working collaboratively with multidisciplinary teams to assess, plan and implement low‑intensity psychosocial interventions, remove barriers to care, and build strong relationships with service users, carers and partners.
Responsibilities
- Work as part of a multidisciplinary team to manage referrals and ensure people receive the most appropriate support.
- Make initial contact with individuals by phone to identify needs and priorities.
- Complete person‑centred assessments at initial Mental Health Together appointments using DIALOG+.
- Develop an initial personalised support plan outlining next steps to meet needs and aspirations.
- Consider the wider social factors affecting mental health and identify services that may provide appropriate support.
- Work collaboratively from locality hubs to agree the most appropriate services and interventions following assessment.
- Deliver agreed low‑intensity structured psychosocial interventions, which may include CBT‑ or DBT‑informed support, with training and supervision from clinicians where required.
- Manage a caseload effectively, recognising when to seek input from the wider team or specialist services.
- Identify, assess and manage risk and safeguarding concerns, escalating appropriately.
- Work independently in the community, building professional networks and knowledge of local assets to support individuals in achieving their goals.
- Maintain timely, accurate and up‑to‑date records across Mental Health Together systems.
Other Duties
- Work collaboratively with other Porchlight services to share and embed best practice around mental health support.
- Undertake and participate constructively in induction, supervision, appraisal and relevant training, and contribute positively to good team relationships and continuous improvement of services.
- Represent Porchlight professionally at external meetings and forums in the local area, as required, maintaining positive relationships with key stakeholders.
- Maintain confidentiality in line with organisational policy in relation to those using our services, staff and business sensitive information.
- Any other requirements to ensure effective delivery of the service, within reasonable expectations.
Personal Qualities
- A positive, self‑motivated and enthusiastic attitude to work.
- The ability to actively contribute ideas and suggestions that improve the quality of services.
Qualifications
- Minimum of SVQ/NVQ level 3 or equivalent in mental health or a related field.
- Relevant additional training in the health and social care field such as safeguarding, motivational interviewing, specific therapeutic interventions.
- Car user with full driving licence and access to own vehicle (subject to the provisions of the Disability Discrimination Act 1995).
Experience
- Experience of delivering mental health and wellbeing interventions in a case management approach.
- Experience supporting clients with complex needs and multiple barriers in health and social care settings.
- Highly organised, with strong planning skills and ability to meet agreed targets.
- Understanding of inclusion, mental health and trauma‑informed practice.
- Knowledge of housing, health and social care systems, and the application of wellbeing and prevention.
- Experience signposting individuals to appropriate services.
- Understanding of the 6 Ways to Wellbeing and its practical application.
Skills & Abilities
- Ability to engage, motivate and support clients and carers where appropriate.
- Use verbal and non‑verbal skills to de‑escalate distress and anger.
- Support clients to make informed decisions and achieve agreed goals.
- Positive, flexible and strengths‑based approach to mental health support.
- Ability to work independently and collaboratively with partners, managers and providers.
- Strong communication and interpersonal skills, including contributing to multidisciplinary meetings.
- Ability to manage competing demands and maintain accurate electronic records.
- Awareness of long‑term physical conditions affecting wellbeing.
- Be able to display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults.
- Have an understanding of and be able to demonstrate a commitment to Equal Opportunities and Diversity.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Salary
£28,675 to £30,386 a year, rising after 5 years’ service.
Equal Opportunities
Porchlight is an Equal Opportunities Employer and welcomes applications from all sections of the community.
Safeguarding
Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk.
Mental Health Together Navigator in Ramsgate employer: Porchlight
Porchlight is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on employee wellbeing, the organisation offers generous benefits such as annual leave, a robust pension scheme, and access to mental health first aiders, ensuring that staff feel valued and cared for. Located in Kent & Medway, the Mental Health Together Navigator role provides a unique opportunity to make a meaningful impact in the community while benefiting from professional growth and development within a collaborative team of passionate individuals.
