At a Glance
- Tasks: Deliver exceptional after-sales service and support customers through their product journey.
- Company: Join Villeroy & Boch, a leading ceramics manufacturer with a rich history.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Flexible working conditions and a chance to make a real impact.
- Why this job: Be part of a high-performing team that values customer satisfaction and innovation.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.
Reporting to the Customer Care Team Leader, you are responsible for delivering an after-sales service which supersedes any within our industry, supporting our reputation as a global market leader. You will have a positive and enthusiastic attitude and be an integral member of a high-performing customer-centric Customer Care team. You will assist and support the Sales and Quality Teams to ensure that customers receive an exceptional experience from initial enquiry and diagnostics through to case resolution. You will have a challenger mindset and share case findings and technical data which help reduce quality issues, ensuring that you provide a streamlined and cost effective process for after sales. You will be an excellent communicator / mediator who will resolve disputes and issues in a professional manner to achieve the best outcome for the customer and Ideal Standard.
Responsibilities, Accountabilities and Duties
- Provide a professional and efficient service to register and rectify product issues as a member of a high performing, customer-centric driven team.
- Deliver technical and diagnostic advice to assist customers pre, during and post product installation.
- Advise customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Provide enhanced support during the period of warranty and/or facilities management site activity which enhances the relationships and opportunities created by the Sales teams.
- Work in accordance with standards / procedures / KPI measurements to ensure optimal customer experience as defined by the customer charter.
- Provide professional and descriptive post issue reports which support issue resolution and contributes to the ongoing analysis of product and quality issues by the Product and Quality teams.
Skills
- Previous experience in a customer service / after sales role.
- Ability to deal with difficult, challenging and complex technical situations.
- Knowledge of the Tender / Supply Chain / Order Fulfilment process.
- Driven, with a customer-focused mind set.
- Ability to build and maintain strong relationships to support the department strategy.
- Excellent communication skills (including verbal and written).
- A dynamic and flexible approach as well as the ability to work under pressure.
- Organised, with the ability to prioritise and take ownership of work.
- Ability to deal with difficult and challenging situations.
- CRM / SAP / Sales force.
- Outlook / Excel / Word.
After_Sales_Coordinator employer: Porcher Distribution SAS
At Villeroy & Boch, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in Hull. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment where your contributions are valued. Join us to be part of a global leader in the ceramics industry, where you can make a meaningful impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land After_Sales_Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their after-sales service philosophy and think about how your skills can enhance their customer-centric approach.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or using online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Villeroy & Boch.
We think you need these skills to ace After_Sales_Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the After Sales Coordinator role. Highlight your customer service experience and any technical knowledge you have, as this will show us you're a great fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've delivered exceptional customer service in the past, and let us know why you want to join our team.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and well-structured. Use professional language but keep it friendly and approachable. We want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Porcher Distribution SAS
✨Know the Company Inside Out
Before your interview, take some time to research Villeroy & Boch and their Ideal Standard brand. Understand their products, values, and what sets them apart in the ceramics and lifestyle sector. This knowledge will help you demonstrate your genuine interest and align your answers with their company culture.
✨Showcase Your Customer Service Skills
As an After Sales Coordinator, your ability to handle customer queries and resolve issues is crucial. Prepare examples from your past experiences where you successfully managed difficult situations or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Technical Knowledge
Familiarise yourself with the technical aspects of the products you'll be dealing with. Be ready to discuss how you would provide diagnostic advice or handle product issues. Showing that you can bridge the gap between technical details and customer communication will set you apart.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face in after-sales service, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
