At a Glance
- Tasks: Provide first-line IT support for hardware and software issues in a dynamic environment.
- Company: Join Porcelanosa, a global leader in innovative design and quality products.
- Benefits: Flexible part-time hours, supportive team, and opportunities for personal growth.
- Other info: Work in a vibrant company with a rich history and global presence.
- Why this job: Be the go-to tech guru and make a real difference for users across the UK.
- Qualifications: Strong communication skills and a knack for problem-solving in tech.
The predicted salary is between 24000 - 36000 £ per year.
PORCELANOSA, a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, endeavors to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients. Through a dynamic company owned and independent distribution network,
Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. Porcelanosa has experienced incredible growth over the years and today our global presence extends to over 140 countries through more than 400 company owned showrooms, distribution centers and an extensive network of independent distributors and retailers.
Job role
First line support for hardware and software problems in a Windows environment, this will include on-site installation, support and remote support when based in the office. In this position, you will be performing Desktop and Network support for approximately 450 users across 23 locations in the UK.
Daily tasks are as follows
- Desktop Support - via phone, email and face-to-face
- Installation of company software - Wareflow, SAP, MS Office, Design software
- Setup new users/new PCs
- MS Windows Server Administration - Active Directory, DNS, DHCP
- Backup administration
- SAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdesk
- Repair/replace hardware - PCs and peripherals, mobile phones, tablets, printers etc
- Liaise with external third-party suppliers for CCTV, email system, Design software, as well as third party IT company
- Liaise with internal departments for CRM, SAP, Wareflow, Design software
- Telephony administration
- Setup company mobiles/hand held devices, tablets
- Administration of Network infrastructure, Firewalls and Internet connections.
- First point of contact for antivirus, iPads, Video Conference system
Personal Attributes
- Ability to multitask and remain calm under pressure is essential
- Flexibility and adaptability
- Must be able to work on your own initiative - self-motivated, able to think outside the box and come up with solutions to problems quickly
- Communication Skills - working within contacts in and outside of the organisation
Working Pattern;
- Part Time
- Monday to Friday, 30 hours (8am - 2pm / 9am to 3pm) with 1 hour break
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IT SUPPORT ASSISTANT in Watford employer: Porcelanosa
Porcelanosa is an excellent employer that values its employees by offering a supportive work culture and flexible part-time hours, making it ideal for those seeking a balance between work and personal life. With opportunities for professional growth and development in a dynamic environment, you will be part of a dedicated team providing essential IT support to a diverse user base across the UK. Join us to contribute to a company that prioritises innovation and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land IT SUPPORT ASSISTANT in Watford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Porcelanosa values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Porcelanosa might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Porcelanosa!
✨Direct Apply to Porcelanosa
Let's not forget to apply directly through the Porcelanosa website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT SUPPORT ASSISTANT in Watford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Porcelanosa.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Porcelanosa. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Porcelanosa
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
