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- Tasks: Provide first-line IT support for hardware and software issues in a dynamic environment.
- Company: Join Porcelanosa, a global leader in innovative design and quality products.
- Benefits: Flexible part-time hours, supportive team, and opportunities for personal growth.
- Why this job: Be the go-to tech guru and make a real difference for users across the UK.
- Qualifications: Strong communication skills and a knack for problem-solving in tech.
- Other info: Work in a vibrant company with a rich history and global presence.
The predicted salary is between 24000 - 36000 £ per year.
PORCELANOSA, a global leader in the innovation, design, manufacture, and distribution of Tile, Kitchen, and Bath products, endeavors to be the industry leader by providing trendsetting, cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products, and dependable services to its clients. Through a dynamic company-owned and independent distribution network,
Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. Porcelanosa has experienced incredible growth over the years, and today our global presence extends to over 140 countries through more than 400 company-owned showrooms, distribution centers, and an extensive network of independent distributors and retailers.
Job Role
First-line support for hardware and software problems in a Windows environment. This includes on-site installation, support, and remote support when based in the office. In this position, you will perform desktop and network support for approximately 450 users across 23 locations in the UK.
Daily Tasks
- Desktop Support – via phone, email, and face-to-face
- Installation of company software – Wareflow, SAP, MS Office, Design software
- Setup new users/new PCs
- MS Windows Server Administration – Active Directory, DNS, DHCP
- Backup administration
- SAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdesk
- Repair/replace hardware – PCs and peripherals, mobile phones, tablets, printers, etc.
- Liaise with external third-party suppliers for CCTV, email system, Design software, as well as third-party IT companies
- Liaise with internal departments for CRM, SAP, Wareflow, Design software
- Telephony administration
- Setup company mobiles/handheld devices, tablets
- Administration of network infrastructure, firewalls, and internet connections
- First point of contact for antivirus, iPads, Video Conference system
Personal Attributes
- Ability to multitask and remain calm under pressure
- Flexibility and adaptability
- Self-motivated, able to work on your own initiative, think outside the box, and solve problems quickly
- Strong communication skills for working within and outside the organization
Working Pattern
- Part Time
- Monday to Friday, 30 hours (8am – 2pm / 9am – 3pm) with a 1-hour break
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IT SUPPORT ASSISTANT employer: Porcelanosa
Contact Detail:
Porcelanosa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT SUPPORT ASSISTANT
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle user queries. This will show you're ready to jump in and help from day one!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Check out our website for openings at PORCELANOSA and tailor your approach to fit their innovative culture.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace IT SUPPORT ASSISTANT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Assistant role. Highlight relevant experience, especially in desktop support and software installation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tech issues in the past. We’re all about finding solutions, so let us know how you think outside the box when faced with challenges.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Porcelanosa
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments, desktop support, and the specific software mentioned in the job description like SAP and MS Office. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled hardware and software issues in the past. Think about times when you had to troubleshoot under pressure or adapt quickly to a new situation. This will demonstrate your ability to think outside the box, which is crucial for this role.
✨Communicate Clearly and Confidently
Since you'll be the first point of contact for users, strong communication skills are key. Practice explaining technical concepts in simple terms, as you might need to help users who aren't tech-savvy. This will highlight your ability to liaise effectively with both internal teams and external suppliers.
✨Be Ready to Discuss Multitasking
This role involves juggling multiple tasks across various locations. Prepare to talk about your experience managing several responsibilities at once, and how you stay organised and calm under pressure. This will reassure them that you can handle the demands of the job.
