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- Tasks: Provide first line IT support for hardware and software issues in a dynamic environment.
- Company: Join Porcelanosa, a global leader in innovative tile, kitchen, and bath products with over 45 years of excellence.
- Benefits: Enjoy flexible part-time hours, a supportive team, and opportunities for personal growth.
- Why this job: Be part of a cutting-edge company that values creativity and offers a chance to solve real-world tech problems.
- Qualifications: No specific qualifications required; just bring your passion for technology and problem-solving skills.
- Other info: Work 30 hours a week with a friendly team across 23 UK locations.
PORCELANOSA, a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, endeavours to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients. Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service.
Job role: First line support for hardware and software problems in a Windows environment, this will include on-site installation, support and remote support when based in the office. In this position, you will be performing Desktop and Network support for approximately 450 users across 23 locations in the UK. Daily tasks are as follows:
- Desktop Support - via phone, email and face-to-face
- Installation of company software - Wareflow, SAP, MS Office, Design software
- Setup new users/new PCs
- MS Windows Server Administration - Active Directory, DNS, DHCP
- Backup administration
- SAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdesk
- Repair/replace hardware - PCs and peripherals, mobile phones, tablets, printers etc
- Liaise with external third-party suppliers for CCTV, email system, Design software, as well as third party IT company
- Liaise with internal departments for CRM, SAP, Wareflow, Design software
- Telephony administration
- Setup company mobiles/hand held devices, tablets
- Administration of Network infrastructure, Firewalls and Internet connections.
- First point of contact for antivirus, iPads, Video Conference system
Personal Attributes:
- Ability to multitask and remain calm under pressure is essential
- Flexibility and adaptability
- Must be able to work on your own initiative - self-motivated, able to think outside the box and come up with solutions to problems quickly
- Communication Skills - working within contacts in and outside of the organisation
Working Pattern:
- Part Time
- Monday to Friday, 30 hours (8am - 2pm / 9am to 3pm) with 1 hour break
IT SUPPORT ASSISTANT employer: Porcelanosa UK LTD
Contact Detail:
Porcelanosa UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT SUPPORT ASSISTANT
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Wareflow, SAP, and MS Office. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills for both hardware and software issues, especially in a Windows environment. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress the hiring team.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively supported users in previous roles. Be ready to share examples of how you’ve handled difficult situations or provided exceptional customer service.
✨Tip Number 4
Network with current or former employees of Porcelanosa if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace IT SUPPORT ASSISTANT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in desktop and network support. Include specific examples of software installations and troubleshooting you've performed, especially in a Windows environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to multitask under pressure. Mention your adaptability and self-motivation, as these are key attributes for the role at Porcelanosa.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as MS Windows Server Administration, Active Directory, and any experience with SAP or similar software. This will demonstrate your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Porcelanosa UK LTD
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description. Brush up on your knowledge of Windows environments, Active Directory, and any specific software mentioned like SAP and MS Office. Being able to discuss these confidently will show that you're prepared.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved IT issues in the past. Think of scenarios where you had to troubleshoot hardware or software problems, and be ready to explain your thought process and the steps you took to find a solution.
✨Show Your Communication Skills
Since this role involves liaising with various departments and external suppliers, it's crucial to demonstrate your communication skills. Practice explaining technical concepts in simple terms, and be ready to discuss how you handle communication in a team setting.
✨Exhibit Flexibility and Adaptability
The job requires multitasking and staying calm under pressure. Be prepared to share examples of how you've adapted to changing situations or managed multiple tasks at once. This will highlight your ability to thrive in a dynamic work environment.
