At a Glance
- Tasks: Provide first line IT support for hardware and software issues in a dynamic environment.
- Company: Join Porcelanosa, a global leader in innovative tile, kitchen, and bath products with over 45 years of excellence.
- Benefits: Enjoy flexible part-time hours, a supportive team, and opportunities for growth in a thriving company.
- Other info: Work 30 hours a week with a friendly team, perfect for balancing studies and work.
- Why this job: Be part of a cutting-edge company that values creativity and offers a chance to solve real-world tech problems.
- Qualifications: No specific qualifications required; just bring your passion for technology and problem-solving skills.
Responsibilities
- Provide first line support for hardware and software issues in a Windows environment.
- Offer desktop support via phone, e‑mail, and face‑to‑face interactions.
- Install company software such as Wareflow, SAP, MS Office, and design software.
- Set up new users and new PCs.
- Administer Microsoft Windows Server, including Active Directory, DNS, and DHCP.
- Manage backup administration.
- Administer SAP – unlock accounts, request new accounts, and log calls on the Head Office helpdesk.
- Repair or replace PC hardware, peripherals, mobile devices, tablets, and printers.
- Coordinate with external third‑party suppliers for systems such as CCTV and e‑mail.
- Collaborate with internal departments regarding CRM, SAP, Wareflow, and design software.
- Handle telephony administration.
- Set up company mobiles, handheld devices, and tablets.
- Administer the network infrastructure, firewalls, and internet connections.
- Serve as the first point of contact for antivirus, iPads, and video conference systems.
Technical Skills
- Active Directory
- CRM
- Hardware support
- Mobile devices
- Network infrastructure
- SAP
- Windows Server
Soft Skills
- Ability to multitask and remain calm under pressure.
- Flexibility and adaptability in a dynamic work environment.
- Self‑motivation and independent problem‑solving.
- Strong communication skills for effective interaction with internal and external contacts.
Work Hours and Schedule
This is a part‑time position offering 30 hours per week from Monday to Friday, with flexible working hours between 8 a.m. to 2 p.m. or 9 a.m. to 3 p.m., including a 1‑hour break.
About the Company
We are PORCELANOSA, a global leader in the innovation, design, manufacture, and distribution of tile, kitchen, and bath products. Our mission is to lead the industry by providing trend‑setting, cutting‑edge designs of unmatched beauty and quality, alongside technologically superior products and reliable services. We have been delivering architectural and design solutions for over 45 years, originating from a small village by the Mediterranean Sea in Castellón, Spain, and now operate in 140 countries through more than 400 showrooms and an extensive distribution network.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as SAP and MS Office. Having hands-on experience or knowledge about these systems will give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for both hardware and software issues, especially in a Windows environment. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress the hiring team.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively liaised with different departments or external suppliers in past roles. This is crucial for the collaborative nature of the position.
✨Tip Number 4
Highlight your ability to multitask and remain calm under pressure. Prepare examples from your previous experiences where you successfully managed multiple tasks or resolved urgent issues efficiently.
We think you need these skills to ace IT Support Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant IT support experience, particularly in desktop and network support. Include specific examples of software installations and troubleshooting you've performed, especially in a Windows environment.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role at Porcelanosa. Mention your ability to multitask and remain calm under pressure, as these are key attributes they are looking for. Provide examples of how you've demonstrated these skills in previous roles.
Highlight Technical Skills:Clearly list your technical skills related to the job description, such as MS Windows Server Administration, Active Directory, and any experience with SAP or similar software. This will show that you have the necessary expertise for the position.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Porcelanosa UK LTD
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop and network support, especially in a Windows environment. Highlight any specific software you've installed or troubleshot, such as SAP or MS Office, and be ready to demonstrate your knowledge of Active Directory, DNS, and DHCP.
✨Demonstrate Problem-Solving Abilities
Since the role requires quick thinking and problem-solving, think of examples from your past experiences where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Communication Skills
As the first point of contact for IT support, strong communication skills are crucial. Be ready to explain how you would communicate technical information to non-technical users and provide examples of how you've done this in previous roles.
✨Prepare Questions for the Interviewers
Show your interest in the company and the role by preparing thoughtful questions. Ask about the team you'll be working with, the tools they use, or how they measure success in the IT support department. This demonstrates your enthusiasm and engagement.
