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- Tasks: Provide first line IT support for hardware and software issues across 23 UK locations.
- Company: Join Porcelanosa, a global leader in innovative tile, kitchen, and bath products with over 45 years of excellence.
- Benefits: Enjoy flexible part-time hours, a dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a cutting-edge company that values creativity and offers a chance to solve real-world tech problems.
- Qualifications: No specific qualifications required; just bring your passion for technology and problem-solving skills.
- Other info: Work 30 hours a week with a supportive team in a fast-paced, innovative setting.
PORCELANOSA, a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, endeavours to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients. Through a dynamic company owned and independent distribution network, Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. Porcelanosa has experienced incredible growth over the years and today our global presence extends to over 140 countries through more than 400 company owned showrooms, distribution centres and an extensive network of independent distributors and retailers.
Job role: First line support for hardware and software problems in a Windows environment, this will include on-site installation, support and remote support when based in the office. In this position, you will be performing Desktop and Network support for approximately 450 users across 23 locations in the UK.
Daily tasks are as follows:
- Desktop Support - via phone, email and face-to-face
- Installation of company software - Wareflow, SAP, MS Office, Design software
- Setup new users/new PCs
- MS Windows Server Administration - Active Directory, DNS, DHCP
- Backup administration
- SAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdesk
- Repair/replace hardware - PCs and peripherals, mobile phones, tablets, printers etc
- Liaise with external third-party suppliers for CCTV, email system, Design software, as well as third party IT company
- Liaise with internal departments for CRM, SAP, Wareflow, Design software
- Telephony administration
- Setup company mobiles/hand held devices, tablets
- Administration of Network infrastructure, Firewalls and Internet connections
- First point of contact for antivirus, iPads, Video Conference system
Personal Attributes:
- Ability to multitask and remain calm under pressure is essential
- Flexibility and adaptability
- Must be able to work on your own initiative - self-motivated, able to think outside the box and come up with solutions to problems quickly
- Communication Skills - working within contacts in and outside of the organisation
Working Pattern:
- Part Time
- Monday to Friday, 30 hours (8am - 2pm / 9am to 3pm) with 1 hour break
IT SUPPORT ASSISTANT employer: Porcelanosa UK LTD
Contact Detail:
Porcelanosa UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT SUPPORT ASSISTANT
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as SAP and MS Office. Having hands-on experience or knowledge about these applications will give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for both hardware and software issues, especially in a Windows environment. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress the hiring team.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively liaised with different departments or external suppliers in past roles. This will highlight your ability to work collaboratively, which is crucial for this position.
✨Tip Number 4
Research Porcelanosa's products and their market presence. Understanding their business model and values will help you align your answers with what they are looking for in a candidate, making you a more appealing applicant.
We think you need these skills to ace IT SUPPORT ASSISTANT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in desktop and network support. Include specific examples of software installations and troubleshooting you've performed, especially in a Windows environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Porcelanosa. Mention your ability to multitask and remain calm under pressure, as these are key attributes they are looking for. Provide examples of how you've demonstrated these skills in previous roles.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as MS Windows Server Administration, Active Directory, and any experience with SAP or similar software. This will show that you have the necessary expertise for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Porcelanosa UK LTD
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop and network support, especially in a Windows environment. Highlight any specific software you've installed or troubleshot, such as SAP or MS Office, and be ready to demonstrate your knowledge of Active Directory, DNS, and DHCP.
✨Demonstrate Problem-Solving Abilities
Since the role requires quick thinking and problem-solving, come equipped with examples of how you've successfully resolved IT issues in the past. This could include situations where you had to think outside the box to find a solution under pressure.
✨Emphasise Communication Skills
As you'll be the first point of contact for users experiencing IT issues, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms and be ready to discuss how you've effectively liaised with both internal teams and external suppliers.
✨Prepare for Multitasking Scenarios
Given the fast-paced nature of the job, prepare to discuss how you manage multiple tasks simultaneously. You might want to share specific examples of times when you successfully juggled various responsibilities while maintaining a calm and organised approach.
