IT Support Assistant

Salary: £32,500 - 60,000 per year

Requirements

• Ability to multitask and remain calm under pressure
• Flexibility and adaptability in a dynamic work environment
• Self-motivated and able to work independently, with a knack for problem-solving
• Strong communication skills for effective interaction with internal and external contacts

Responsibilities

• Provide first line support for hardware and software issues in a Windows environment
• Offer desktop support via phone, email, and face-to-face interactions
• Install company software such as Wareflow, SAP, MS Office, and design software
• Set up new users and new PCs
• Administer MS Windows Server, including Active Directory, DNS, and DHCP
• Manage backup administration
• Administer SAP, including unlocking and requesting new accounts and logging calls on the Head Office helpdesk
• Repair or replace PC hardware, peripherals, mobile devices, tablets, and printers
• Coordinate with external third-party suppliers for systems like CCTV and email
• Collaborate with internal departments regarding CRM, SAP, Wareflow, and design software
• Handle telephony administration
• Set up company mobiles, handheld devices, and tablets
• Administer the network infrastructure, firewalls, and internet connections
• Serve as the first point of contact for antivirus, iPads, and video conference systems

Technologies

• Active Directory
• CRM
• Hardware
• Support
• Mobile
• Network
• SAP
• Windows

This is a part-time position, offering 30 hours per week from Monday to Friday, with flexible working hours between 8 am to 2 pm or 9 am to 3 pm, including a 1-hour break.