At a Glance
- Tasks: Provide first line IT support for hardware and software issues in a dynamic environment.
- Company: Join Porcelanosa, a global leader in innovative tile, kitchen, and bath products with over 45 years of excellence.
- Benefits: Enjoy flexible part-time hours, a supportive team, and opportunities for growth in a thriving company.
- Other info: Work 30 hours a week with a friendly team across 23 UK locations.
- Why this job: Be part of a cutting-edge company that values creativity and offers a chance to solve real-world tech problems.
- Qualifications: No specific qualifications required; just bring your passion for technology and problem-solving skills.
PORCELANOSA, a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, endeavors to be the industry leader by providing trendsetting cutting‑edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients. Through a dynamic company owned and independent distribution network,
Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. Porcelanosa has experienced incredible growth over the years and today our global presence extends to over 140 countries through more than 400 company owned showrooms, distribution centres and an extensive network of independent distributors and retailers.
Job role
First line support for hardware and software problems in a Windows environment, this will include on‑site installation, support and remote support when based in the office. In this position, you will be performing Desktop and Network support for approximately 450 users across 23 locations in the UK.
Responsibilities
- Desktop Support – via phone, email and face‑to‑face
- Installation of company software – Wareflow, SAP, MS Office, Design software
- Setup new users/new PCs
- MS Windows Server Administration – Active Directory, DNS, DHCP
- Backup administration
- SAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdesk
- Repair/replace hardware – PCs and peripherals, mobile phones, tablets, printers etc
- Liaise with external third‑party suppliers for CCTV, email system, Design software, as well as third party IT company
- Liaise with internal departments for CRM, SAP, Wareflow, Design software
- Telephony administration
- Setup company mobiles/hand held devices, tablets
- Administration of Network infrastructure, Firewalls and Internet connections.
- First point of contact for antivirus, iPads, Video Conference system
Personal Attributes
- Ability to multitask and remain calm under pressure is essential
- Flexibility and adaptability
- Must be able to work on your own initiative – self‑motivated, able to think outside the box and come up with solutions to problems quickly
- Communication Skills – working within contacts in and outside of the organisation
Working Pattern
- Part Time
- Monday to Friday, 30 hours (8am - 2pm / 9am to 3pm) with 1 hour break
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IT SUPPORT ASSISTANT in Watford employer: Porcelanosa UK LTD
At PORCELANOSA, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Manchester showroom that fosters collaboration and innovation. Our employees benefit from competitive salaries, a sales commission scheme, and ample opportunities for personal and professional growth within a globally recognised brand known for its cutting-edge designs and quality products. Join us to be part of a dynamic team that values exceptional service and strives for excellence in every customer interaction.
StudySmarter Expert Advice🤫
We think this is how you could land IT SUPPORT ASSISTANT in Watford
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as SAP and MS Office. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills for both hardware and software issues, especially in a Windows environment. Being able to demonstrate your problem-solving abilities can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Porcelanosa on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the IT Support Assistant role.
✨Tip Number 4
Prepare to discuss your experience with multitasking and working under pressure. Think of examples from your past roles where you successfully managed multiple tasks simultaneously, as this is a key requirement for the position.
We think you need these skills to ace IT SUPPORT ASSISTANT in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant IT support experience, particularly in desktop and network support. Include specific examples of software installations and troubleshooting you've performed, especially in a Windows environment.
Highlight Technical Skills:Clearly list your technical skills related to the job description, such as MS Windows Server Administration, Active Directory, DNS, DHCP, and any experience with SAP or similar software. This will show that you have the necessary expertise for the role.
Craft a Strong Cover Letter:Write a cover letter that explains why you're a great fit for Porcelanosa. Mention your ability to multitask, remain calm under pressure, and your self-motivation. Use specific examples to demonstrate these attributes.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Support Assistant role.
How to prepare for a job interview at Porcelanosa UK LTD
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description. Brush up on your knowledge of Windows environments, Active Directory, and any specific software mentioned like SAP and MS Office. Being able to discuss these confidently will show that you're prepared.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved IT issues in the past. Think about times when you had to troubleshoot hardware or software problems and be ready to explain your thought process. This will highlight your ability to think on your feet.
✨Show Your Communication Skills
Since this role involves liaising with various departments and external suppliers, it's crucial to demonstrate strong communication skills. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy.
✨Exhibit Flexibility and Adaptability
Porcelanosa values flexibility, so be prepared to discuss how you've adapted to changing situations in previous roles. Share examples where you had to multitask or adjust your approach to meet different challenges, showcasing your ability to remain calm under pressure.
