Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support for hardware and software issues in a dynamic environment.
- Company: Join PORCELANOSA, a global leader in innovative tile, kitchen, and bath products with over 45 years of excellence.
- Benefits: Enjoy flexible part-time hours, a supportive team, and opportunities for growth in a thriving company.
- Why this job: Be part of a cutting-edge company that values creativity, quality, and exceptional service while making a real impact.
- Qualifications: No specific qualifications required; just bring your problem-solving skills and a passion for technology.
- Other info: Work 30 hours a week with a friendly team, perfect for balancing studies and work.
PORCELANOSA, a global leader in the innovation, design, manufacture, and distribution of Tile, Kitchen, and Bath products, endeavors to be the industry leader by providing trendsetting, cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products, and dependable services to its clients.
Job Role
- First-line support for hardware and software problems in a Windows environment.
- This includes on-site installation, support, and remote support when based in the office.
- In this position, you will perform desktop and network support for approximately 450 users across 23 locations in the UK.
Daily Tasks
- Desktop Support - via phone, email, and face-to-face
- Installation of company software - Wareflow, SAP, MS Office, Design software
- Setup new users/new PCs
- MS Windows Server Administration - Active Directory, DNS, DHCP
- Backup administration
- SAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdesk
- Repair/replace hardware - PCs and peripherals, mobile phones, tablets, printers, etc.
- Liaise with external third-party suppliers for CCTV, email system, Design software, as well as third-party IT companies
- Liaise with internal departments for CRM, SAP, Wareflow, Design software
- Telephony administration
- Setup company mobiles/handheld devices, tablets
- Administration of network infrastructure, firewalls, and internet connections
- First point of contact for antivirus, iPads, Video Conference system
Personal Attributes
- Ability to multitask and remain calm under pressure
- Flexibility and adaptability
- Self-motivated, able to work on your own initiative, think outside the box, and solve problems quickly
- Strong communication skills for working within and outside the organization
Working Pattern
- Part Time Monday to Friday, 30 hours (8am - 2pm / 9am - 3pm) with a 1-hour break
It support assistant employer: Porcelanosa SA
Contact Detail:
Porcelanosa SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It support assistant
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as SAP and MS Office. Having hands-on experience or knowledge about these systems can give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for both hardware and software issues, especially in a Windows environment. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress the hiring team.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively collaborated with different departments or external suppliers in past roles. This will highlight your ability to work well within a team and manage relationships.
✨Tip Number 4
Research Porcelanosa's products and services to understand their market position and values. Being knowledgeable about the company can help you tailor your responses and show genuine interest during the interview process.
We think you need these skills to ace It support assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in desktop and network support. Include specific examples of software installations and troubleshooting you've performed, especially in a Windows environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to multitask. Mention your experience with tools like SAP and MS Office, and express your enthusiasm for working in a dynamic environment like Porcelanosa.
Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application of how you've effectively communicated with users or teams in previous positions. This could include resolving issues over the phone or face-to-face.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support assistant.
How to prepare for a job interview at Porcelanosa SA
✨Know Your Tech
Brush up on your knowledge of Windows environments, including Active Directory, DNS, and DHCP. Be prepared to discuss your experience with desktop support and any relevant software like SAP and MS Office.
✨Showcase Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Highlight your ability to think outside the box and remain calm under pressure, as these traits are crucial for an IT support assistant.
✨Communication is Key
Demonstrate your strong communication skills by being clear and concise in your answers. Remember, you'll be liaising with various departments and external suppliers, so showing that you can communicate effectively is essential.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT infrastructure and support processes. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
