Working as part of the Croydon showroom team, the Showroom Trade Consultant will deliver an excellent sales performance through providing the customer with exceptional service. They help deliver and grow the company’s brand at all levels. They deliver all set company procedures in line with the Operations Manual, and always promote and assist the company in achieving its goals and strategy. This Sales Consultant will be selling Bathrooms, Kitchens & other Group products.
Key skills and responsibilities of the job:
- Ensure the customer base is updated and aware of all enquiry points, contact names, and methods of operation to meet their requirements.
- Be familiar with all personnel working within the client’s business, and that they are familiar with the Porcelanosa brand and image.
- Be fully conversant with the complete range and technical specifications of our products to facilitate suitable procurement solutions to meet the customer’s needs.
- Ensure all local bespoke developers, small bespoke builders, contractors and project management companies receive regular contact with you or other appropriate members of Porcelanosa to provide updated specifications and price lists.
- Develop and encourage existing and prospective customers to purchase Porcelanosa products in preference to competitors based on product quality, unique solutions and service.
- Introduce all new products and services offered by Porcelanosa in line with the current business strategy.
- Liaise with all levels of staff within the Company to ensure customer expectations and service levels are achieved.
- Be aware of market trends as well as competitors’ activities, product ranges, strengths and weaknesses.
- Maintain clear and accurate reporting procedures regarding all business activities and ensure all communications are submitted in a timely fashion.
- Aspire to accomplish set sales targets, aiming to exceed both the monthly and annual sales targets.
Commercial Focus
- Deliver store sales in line with targets.
- Actively sell and promote the company’s products at all times.
- Excel at delivering and growing the brand in the store’s local marketplace.
Product Presentation
- Always have up-to-date knowledge of all products.
- Deliver the highest level of standards across the store at all times.
- Deliver the best possible customer experience through driving product standards.
Personal Attributes
- Excellent management and people skills.
- Smart personal appearance.
- Clear and positive communicator with good negotiation and influencing skills.
- Relevant experience with face‑to‑face customer sales in a similar environment or possesses the underlying traits to fulfill this role.
- At least 1 year’s experience within a similar role.
- Preferably someone with a Kitchen, Bathroom or Tiles background, but not essential.
Education and Qualifications
- A good level of verbal, written and numerical literacy.
- Valid driving licence.
Benefits
- Monday to Friday, 9am to 6pm.
- Sales commission scheme.
Showroom sales Croydon employer: Porcelanosa SA
Porcelanosa SA is an exceptional employer, offering a vibrant work culture in the heart of Sheffield that fosters collaboration and innovation. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while being part of a dynamic team dedicated to delivering outstanding customer service. With a focus on employee well-being and a supportive environment, Porcelanosa SA stands out as a rewarding place to build a career in retail sales.
