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- Tasks: Provide first-line IT support for hardware and software issues in a dynamic environment.
- Company: Join Porcelanosa, a global leader in innovative design and quality products.
- Benefits: Flexible part-time hours, supportive team, and opportunities for personal growth.
- Other info: Enjoy a vibrant workplace with a focus on innovation and teamwork.
- Why this job: Be the go-to tech hero for 450 users across the UK and make a real difference.
- Qualifications: Tech-savvy with strong problem-solving skills and a knack for communication.
The predicted salary is between 24000 - 36000 £ per year.
PORCELANOSA, a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, endeavours to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients. Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service.
Job Role
First line support for hardware and software problems in a Windows environment, this will include on-site installation, support and remote support when based in the office. In this position, you will be performing Desktop and Network support for approximately 450 users across 23 locations in the UK.
Daily Tasks Are As Follows:
- Desktop Support - via phone, email and face-to-face
- Installation of company software - Wareflow, SAP, MS Office, Design software
- Setup new users/new PCs
- MS Windows Server Administration - Active Directory, DNS, DHCP
- Backup administration
- SAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdesk
- Repair/replace hardware - PCs and peripherals, mobile phones, tablets, printers etc
- Liaise with external third-party suppliers for CCTV, email system, Design software, as well as third party IT company
- Liaise with internal departments for CRM, SAP, Wareflow, Design software
- Telephony administration
- Setup company mobiles/hand held devices, tablets
- Administration of Network infrastructure, Firewalls and Internet connections
- First point of contact for antivirus, iPads, Video Conference system
Personal Attributes:
- Ability to multitask and remain calm under pressure is essential
- Flexibility and adaptability
- Must be able to work on your own initiative - self-motivated, able to think outside the box and come up with solutions to problems quickly
- Communication Skills - working within contacts in and outside of the organisation
Working Pattern:
Part Time Monday to Friday, 30 hours (8am - 2pm / 9am to 3pm) with 1 hour break.
IT SUPPORT ASSISTANT in Watford employer: Porcelanosa S.A
Contact Detail:
Porcelanosa S.A Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT SUPPORT ASSISTANT in Watford
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Porcelanosa and understanding their products and services. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their success.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves IT support, be ready to demonstrate how you’d tackle common hardware and software issues. Think of real-life examples where you’ve successfully resolved tech problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Porcelanosa.
We think you need these skills to ace IT SUPPORT ASSISTANT in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Assistant role. Highlight relevant experience, especially in desktop support and software installation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tech issues in the past. We’re all about finding solutions, so let us know how you think outside the box when faced with challenges.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Porcelanosa S.A
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments, desktop support, and the specific software mentioned in the job description like SAP and MS Office. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled hardware and software issues in the past. Think about times when you had to think outside the box to find a solution. This will demonstrate your ability to remain calm under pressure and your initiative in resolving problems.
✨Communicate Clearly and Effectively
Since this role involves liaising with various departments and external suppliers, practice articulating your thoughts clearly. You might want to do a mock interview with a friend to refine your communication skills, ensuring you can explain technical issues in a way that's easy for non-techies to understand.
✨Be Ready to Discuss Multitasking
This position requires juggling multiple tasks at once. Prepare to share examples from your previous roles where you successfully managed competing priorities. Highlighting your flexibility and adaptability will show that you can thrive in a dynamic environment like Porcelanosa.