Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first line support for hardware and software issues in a dynamic environment.
- Company: Join a forward-thinking company with a supportive team culture.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for skill development.
- Other info: Perfect for self-motivated individuals looking to grow in tech.
- Why this job: Gain hands-on experience in IT support while helping users across the UK.
- Qualifications: Basic IT knowledge and strong communication skills are essential.
The predicted salary is between 1300 - 1600 £ per month.
Responsibilities
Job role: First line support for hardware and software problems in a Windows environment, this will include on-site installation, support and remote support when based in the office. In this position, you will be performing Desktop and Network support for approximately 450 users across 23 locations in the UK. Daily tasks are as follows:
- Desktop Support - via phone, email and face-to-face
- Installation of company software - Wareflow, SAP, MS Office, Design software
- Setup new users/new PCs
- MS Windows Server Administration - Active Directory, DNS, DHCP
- Backup administration
- SAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdesk
- Repair/replace hardware - PCs and peripherals, mobile phones, tablets, printers etc
- Liaise with external third-party suppliers for CCTV, email system, Design software, as well as third party IT company
- Liaise with internal departments for CRM, SAP, Wareflow, Design software
- Telephony administration
- Setup company mobiles/hand held devices, tablets
- Administration of Network infrastructure, Firewalls and Internet connections
- First point of contact for antivirus, iPads, Video Conference system
Personal Attributes
- Ability to multitask and remain calm under pressure is essential
- Flexibility and adaptability
- Must be able to work on your own initiative - self-motivated, able to think outside the box and come up with solutions to problems quickly
- Communication Skills - working within contacts in and outside of the organisation
Working Pattern
Part Time - Monday to Friday, 30 hours (8am - 2pm / 9am to 3pm) with 1 hour break
IT Support Assistant in Watford employer: Porcelanosa Group
Contact Detail:
Porcelanosa Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant in Watford
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT Support Assistant role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews like a pro! Research common IT support questions and practice your answers. Make sure you can talk about your experience with Windows environments and how you've tackled hardware and software issues in the past.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've resolved technical issues. This will demonstrate your ability to think outside the box and work under pressure, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace IT Support Assistant in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with Windows environments. We want to see how your skills match the job description, so don’t be shy about showcasing your desktop and network support expertise!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Assistant role. Mention your ability to multitask and stay calm under pressure – we love that kind of attitude!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled hardware and software issues in the past. We’re looking for self-motivated individuals who can think outside the box, so share those success stories!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Porcelanosa Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments, especially the software and tools mentioned in the job description like MS Office, SAP, and Wareflow. Be ready to discuss how you've used these in past roles or projects.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled hardware and software issues before. Think about specific instances where you had to think outside the box to resolve a problem quickly, as this role requires a self-motivated approach.
✨Practice Your Communication Skills
Since you'll be the first point of contact for support, practice explaining technical issues in simple terms. You might want to role-play with a friend to ensure you can communicate effectively with both tech-savvy users and those who may not be as familiar with IT.
✨Demonstrate Your Multitasking Ability
Be prepared to discuss how you manage multiple tasks under pressure. Think of examples from previous jobs where you successfully juggled various responsibilities, as this is crucial for the role.