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For Companies At a Glance
- Tasks: Lead project delivery while mentoring a team of Project Managers.
- Company: Join Poq, a leading SaaS company revolutionising mobile retail experiences.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Make a global impact in digital retail with innovative technology and a supportive culture.
- Qualifications: Experience in project management, especially in ecommerce or retail, is essential.
- Other info: Be part of a collaborative team with a focus on continuous improvement.
The predicted salary is between 48000 - 72000 ÂŁ per year.
To be considered for this role, candidates must meet all of the following criteria:
- Have experience in the ecommerce or retail sector, with a genuine interest in mobile technology.
- Have experience managing their own portfolio, as well as leading a team and providing escalation support to other PMs.
- Based in the UK and eligible to work here.
About Poq
Join Poq, the \’super app\’ SaaS company that empowers retailers and brands to drive fast growth and revolutionise their customer experience through highly effective and fully customisable mobile native apps.
We partner with leading retailers to strengthen their brands, boost sales, drive loyalty, and deliver personalised content, communications, and rewards. Our clients include global names such as e.l.f. Cosmetics, Ardene, Cotton Traders, Card Factory, Kurt Geiger, and many more.
With apps live across the UK, US, Europe, and Australia, you’ll be part of a team making an international impact while working with the latest in mobile and retail technology.
Poq is a remote-first company, with a collaborative hub in London Bridge for when in-person teamwork is needed. If you’re passionate about shaping the future of digital retail and want to grow with a forward-thinking, global team, Poq is the place for you.
About the role – Project Services Manager
Reporting directly to our VP of Professional Services, the Project Services Manager plays a pivotal role in balancing hands-on project delivery with leadership of our Project Management team. You will be managing your own projects and providing line management, guidance, and escalation support for the wider PM function.
As a key partner to the VP of Professional Services, you will support strategic initiatives such as process improvement, resourcing and forecasting, ensuring that our Professional Services function operates efficiently and consistently delivers for our clients. This is a step beyond project management – it combines delivery expertise, people leadership, and operational oversight.
What you’ll be doing
Project Delivery & Oversight
- Lead the delivery of your own projects, ensuring they are delivered on time, within scope, and to budget.
- Provide escalation support to Project Managers, stepping in to resolve challenges, smooth client relationships, and ensure delivery standards are maintained.
- Monitor the health of projects across the portfolio, proactively identifying risks, issues, or resourcing gaps.
- Partner with internal teams (Product, Engineering, QA) and external third parties to keep projects on track.
Portfolio, Resourcing & Forecasting
- Support the VP of Professional Services with resourcing and portfolio forecasting.
- Ensure projects are allocated resources effectively and workloads are balanced across the team.
- Monitor capacity, utilisation, and upcoming demand, flagging potential bottlenecks early.
- Contribute to portfolio-level reporting, including project status, budgets, and resourcing.
Team Leadership & Development
- Line manage the Project Management team, acting as the first point of escalation for project issues.
- Mentor, coach, and develop PMs to improve their delivery skills and stakeholder management.
- Support the hiring, onboarding, and training of new PM team members.
- Foster a culture of collaboration, knowledge sharing, and continuous improvement within the team.
Process & Continuous Improvement
- Partner with the VP of Professional Services to design, improve, and embed PM standards, processes, and frameworks.
- Champion best practices in project and portfolio management across the Professional Services function.
- Capture lessons learned from projects and ensure they are fed back into future ways of working.
- Drive consistency in governance, reporting, and client communication.
What we’re looking for
Experience:
- Hands-on project management experience, ideally in a SaaS environment.
- Proven line management experience with Project Managers or similar roles.
- Strong background in project and portfolio management, including resource allocation and forecasting
- Experience in the ecommerce or retail sector, with an interest in mobile technology.
- Demonstrated ability to support multiple clients across different time zones (including US & Australia).
- Experience working with in-house developers and third-party suppliers.
- Solid understanding of both Agile and Waterfall methodologies, with the ability to apply the right approach.
- Exposure to common web architectures and integration methods.
Skills & Attributes:
- Commercially astute, able to balance client needs with business priorities.
- Resilient and adaptable, with the ability to remain calm under pressure.
- Strong communicator and relationship builder, both with clients and internal teams.
- Excellent organisational skills and attention to detail.
- Proactive problem-solver who can “sniff out” issues early and resolve them effectively.
- Confident with project management tools such as Jira, MS Project, or similar.
Why Join us?
At Poq, you won’t just deliver projects – you’ll shape how global retailers connect with their customers through mobile technology. You’ll have direct exposure to senior leadership, the chance to improve how our Professional Services function operates, and the opportunity to make a visible impact on both people and processes. We value collaboration, trust, and initiative, and we’ll support your growth with ongoing learning opportunities and clear pathways into senior leadership roles.
Poq Values & Behaviours
Deliberate
- We move forward constructively with integrity and purpose
- We bring the best version of ourselves every day
- We are experts and innovators at the top of our game
Enterprising
- We are ambitious, resilient and passionate about what we do
- We are creative thinkers, problem solvers, decision makers
- We do great work and get things done together
Honourable
- We take ownership and hold ourselves accountable
- Take pride in our product, our work and each other
- We are honest, decent and do the right thing
Open
- We are open to ideas, learning and evolving
- We work together as one team
- We celebrate and embrace our diversity
Project Services Manager employer: poq
Contact Detail:
poq Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Services Manager
✨Tip Number 1
Familiarise yourself with the latest trends in mobile technology and ecommerce. This will not only help you understand Poq's offerings better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Poq on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your project management methodologies, especially Agile and Waterfall. Be ready to discuss how you've applied these in past roles, as this will demonstrate your expertise and fit for the position.
✨Tip Number 4
Prepare examples of how you've successfully managed teams and projects in the past. Highlight your leadership style and how you've resolved conflicts or challenges, as this will showcase your suitability for the Project Services Manager role.
We think you need these skills to ace Project Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the ecommerce or retail sector, particularly any roles that involved mobile technology. Use specific examples to demonstrate your project management skills and leadership experience.
Craft a Compelling Cover Letter: In your cover letter, express your genuine interest in the role and the company. Mention how your background aligns with Poq's mission and values, and provide examples of how you've successfully managed projects and led teams in the past.
Highlight Relevant Skills: Clearly outline your skills related to project and portfolio management, including your familiarity with Agile and Waterfall methodologies. Emphasise your ability to manage multiple clients across different time zones, as this is crucial for the role.
Showcase Problem-Solving Abilities: Include examples in your application that demonstrate your proactive problem-solving skills. Describe situations where you identified issues early and resolved them effectively, showcasing your resilience and adaptability under pressure.
How to prepare for a job interview at poq
✨Showcase Your Project Management Experience
Be prepared to discuss your hands-on project management experience, especially in a SaaS environment. Highlight specific projects you've managed, focusing on how you delivered them on time and within budget.
✨Demonstrate Leadership Skills
Since the role involves line management of Project Managers, share examples of how you've successfully led teams. Discuss your approach to mentoring and developing team members, as well as how you handle escalations.
✨Understand the E-commerce Landscape
Familiarise yourself with the e-commerce and retail sectors, particularly regarding mobile technology. Be ready to discuss trends and challenges in these areas, and how they relate to project management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple clients across different time zones. Think of examples where you've identified risks early and resolved issues effectively.
