At a Glance
- Tasks: Lead project delivery while mentoring a team of Project Managers.
- Company: Join Poq, a leading SaaS company transforming retail through mobile technology.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Other info: Be part of a collaborative culture that values integrity, creativity, and diversity.
- Why this job: Make a global impact in digital retail while working with top brands and innovative tech.
- Qualifications: Experience in project management, especially in ecommerce or retail, is essential.
The predicted salary is between 43200 - 72000 £ per year.
To be considered for this role, candidates must meet all of the following criteria:
- Have experience in the ecommerce or retail sector, with a genuine interest in mobile technology.
- Have experience managing their own portfolio, as well as leading a team and providing escalation support to other PMs.
- Based in the UK and eligible to work here.
About Poq
Join Poq, the \'super app\' SaaS company that empowers retailers and brands to drive fast growth and revolutionise their customer experience through highly effective and fully customisable mobile native apps.
We partner with leading retailers to strengthen their brands, boost sales, drive loyalty, and deliver personalised content, communications, and rewards. Our clients include global names such as e.l.f. Cosmetics, Ardene, Cotton Traders, Card Factory, Kurt Geiger, and many more.
With apps live across the UK, US, Europe, and Australia, you’ll be part of a team making an international impact while working with the latest in mobile and retail technology.
Poq is a remote-first company, with a collaborative hub in London Bridge for when in-person teamwork is needed. If you’re passionate about shaping the future of digital retail and want to grow with a forward-thinking, global team, Poq is the place for you.
About the role - Project Services Manager
Reporting directly to our VP of Professional Services, the Project Services Manager plays a pivotal role in balancing hands-on project delivery with leadership of our Project Management team. You will be managing your own projects and providing line management, guidance, and escalation support for the wider PM function.
As a key partner to the VP of Professional Services, you will support strategic initiatives such as process improvement, resourcing and forecasting, ensuring that our Professional Services function operates efficiently and consistently delivers for our clients. This is a step beyond project management - it combines delivery expertise, people leadership, and operational oversight.
What you’ll be doing
Project Delivery & Oversight
- Lead the delivery of your own projects, ensuring they are delivered on time, within scope, and to budget.
- Provide escalation support to Project Managers, stepping in to resolve challenges, smooth client relationships, and ensure delivery standards are maintained.
- Monitor the health of projects across the portfolio, proactively identifying risks, issues, or resourcing gaps.
- Partner with internal teams (Product, Engineering, QA) and external third parties to keep projects on track.
Portfolio, Resourcing & Forecasting
- Support the VP of Professional Services with resourcing and portfolio forecasting.
- Ensure projects are allocated resources effectively and workloads are balanced across the team.
- Monitor capacity, utilisation, and upcoming demand, flagging potential bottlenecks early.
- Contribute to portfolio-level reporting, including project status, budgets, and resourcing.
Team Leadership & Development
- Line manage the Project Management team, acting as the first point of escalation for project issues.
- Mentor, coach, and develop PMs to improve their delivery skills and stakeholder management.
- Support the hiring, onboarding, and training of new PM team members.
- Foster a culture of collaboration, knowledge sharing, and continuous improvement within the team.
Process & Continuous Improvement
- Partner with the VP of Professional Services to design, improve, and embed PM standards, processes, and frameworks.
- Champion best practices in project and portfolio management across the Professional Services function.
- Capture lessons learned from projects and ensure they are fed back into future ways of working.
- Drive consistency in governance, reporting, and client communication.
What we’re looking for
Experience:
- Hands-on project management experience, ideally in a SaaS environment.
- Proven line management experience with Project Managers or similar roles.
- Strong background in project and portfolio management, including resource allocation and forecasting
- Experience in the ecommerce or retail sector, with an interest in mobile technology.
- Demonstrated ability to support multiple clients across different time zones (including US & Australia).
- Experience working with in-house developers and third-party suppliers.
- Solid understanding of both Agile and Waterfall methodologies, with the ability to apply the right approach.
- Exposure to common web architectures and integration methods.
Skills & Attributes:
- Commercially astute, able to balance client needs with business priorities.
- Resilient and adaptable, with the ability to remain calm under pressure.
- Strong communicator and relationship builder, both with clients and internal teams.
- Excellent organisational skills and attention to detail.
- Proactive problem-solver who can “sniff out” issues early and resolve them effectively.
- Confident with project management tools such as Jira, MS Project, or similar.
Why Join us?
At Poq, you won’t just deliver projects - you’ll shape how global retailers connect with their customers through mobile technology. You’ll have direct exposure to senior leadership, the chance to improve how our Professional Services function operates, and the opportunity to make a visible impact on both people and processes. We value collaboration, trust, and initiative, and we’ll support your growth with ongoing learning opportunities and clear pathways into senior leadership roles.
Poq Values & Behaviours
Deliberate
- We move forward constructively with integrity and purpose
- We bring the best version of ourselves every day
- We are experts and innovators at the top of our game
Enterprising
- We are ambitious, resilient and passionate about what we do
- We are creative thinkers, problem solvers, decision makers
- We do great work and get things done together
Honourable
- We take ownership and hold ourselves accountable
- Take pride in our product, our work and each other
- We are honest, decent and do the right thing
Open
- We are open to ideas, learning and evolving
- We work together as one team
- We celebrate and embrace our diversity
Project Services Manager in Manchester employer: poq
At Poq, we pride ourselves on being a forward-thinking employer that empowers our team to shape the future of digital retail through innovative mobile technology. With a remote-first culture complemented by a collaborative hub in London Bridge, we offer a dynamic work environment where your contributions are valued and growth opportunities abound. Join us to work alongside global brands, enhance your skills, and make a meaningful impact in the ecommerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Project Services Manager in Manchester
✨Tip Number 1
Familiarise yourself with the latest trends in mobile technology and e-commerce. This will not only help you understand Poq's offerings better but also allow you to engage in meaningful conversations during interviews, showcasing your genuine interest in the sector.
✨Tip Number 2
Network with current or former employees of Poq on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews and understanding how to align your experience with their needs.
✨Tip Number 3
Brush up on your knowledge of Agile and Waterfall methodologies, as well as project management tools like Jira and MS Project. Being able to discuss these frameworks confidently will demonstrate your readiness for the role and your ability to lead a team effectively.
✨Tip Number 4
Prepare examples from your past experiences that highlight your leadership skills and problem-solving abilities. Be ready to discuss specific challenges you've faced in project management and how you successfully navigated them, as this will resonate well with the hiring team.
We think you need these skills to ace Project Services Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the ecommerce or retail sector, especially any roles that involved mobile technology. Use specific examples to demonstrate your project management skills and leadership experience.
Craft a Compelling Cover Letter:In your cover letter, express your genuine interest in Poq and the role of Project Services Manager. Mention how your background aligns with their values and how you can contribute to their mission of revolutionising customer experience through mobile apps.
Showcase Relevant Skills:Emphasise your familiarity with project management tools like Jira or MS Project, and your understanding of Agile and Waterfall methodologies. Provide examples of how you've successfully managed projects and led teams in the past.
Highlight Problem-Solving Abilities:Demonstrate your proactive problem-solving skills by sharing specific instances where you identified issues early and resolved them effectively. This will show your ability to handle challenges and maintain client relationships.
How to prepare for a job interview at poq
✨Showcase Your E-commerce Experience
Make sure to highlight your experience in the e-commerce or retail sector during the interview. Discuss specific projects you've managed and how they relate to mobile technology, as this is a key focus for Poq.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership abilities, especially in managing teams and providing support to other project managers. Be ready to discuss how you've mentored team members and resolved conflicts.
✨Familiarise Yourself with Agile and Waterfall Methodologies
Since the role requires a solid understanding of both Agile and Waterfall methodologies, be prepared to discuss how you've applied these approaches in past projects. Share specific examples of when you adapted your strategy based on project needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple clients across different time zones. Think of situations where you've successfully navigated challenges and maintained client relationships.
