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- Tasks: Provide top-notch technical support for fire systems and IP networking.
- Company: Leading security systems provider with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible shift pattern, and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in security technology.
- Qualifications: Strong communication skills and expertise in fire and network/IP systems.
- Other info: Enjoy a 4 on 4 off shift pattern for work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
A leading security systems provider is seeking a full-time Security Systems Technical Support Engineer for their Portadown office. You will work in a customer-facing role, providing essential technical support to both users and engineers while ensuring efficient scheduling and meeting service standards.
The ideal candidate will possess excellent communication skills and a strong focus on customer satisfaction. This position follows a 4 on 4 off shift pattern and requires expertise in fire systems and network/IP products.
Security Systems Support Engineer - Fire & IP Networking in Portadown employer: Populus
Contact Detail:
Populus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Systems Support Engineer - Fire & IP Networking in Portadown
✨Tip Number 1
Network like a pro! Reach out to people in the security systems field, especially those who work with fire and IP networking. Attend industry events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss fire systems and network/IP products. We recommend practising common interview questions and scenarios related to customer support.
✨Tip Number 3
Showcase your communication skills! During interviews, demonstrate how you can explain complex technical issues in simple terms. Remember, it’s all about ensuring customer satisfaction, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Security Systems Support Engineer - Fire & IP Networking in Portadown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with fire systems and network/IP products. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or roles you've had in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how your communication skills can help us maintain our high service standards. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and provide solutions, especially in a customer-facing role like this one.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Populus
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of fire systems and network/IP products. Be ready to discuss specific technologies and how they work, as well as any troubleshooting techniques you've used in the past.
✨Show Off Your Communication Skills
Since this role is customer-facing, practice explaining complex technical concepts in simple terms. Think about examples where you've successfully communicated with users or engineers to resolve issues.
✨Demonstrate Your Customer Focus
Prepare to share instances where you've gone above and beyond for a customer. Highlight your commitment to customer satisfaction and how you ensure service standards are met, even under pressure.
✨Get Familiar with the Shift Pattern
Understand the 4 on 4 off shift pattern and be ready to discuss your flexibility and how you manage work-life balance. This shows you're serious about the role and can adapt to their scheduling needs.
