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- Tasks: Coordinate and schedule field engineer activities for top-notch customer service.
- Company: Dynamic service management company in Tile Cross with a focus on teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Why this job: Be the key link between customers and engineers, making a real difference.
- Qualifications: Strong communication skills and ability to work well in teams.
The predicted salary is between 36000 - 60000 £ per year.
A service management company in Tile Cross is looking for a candidate to arrange, plan, and coordinate field engineer activities. You will be responsible for scheduling preventative maintenance and reactive calls, ensuring high-quality customer service and compliance with KPIs. The ideal candidate must have effective communication skills and the ability to work efficiently across teams. This role is essential to maximize engineer utilization and meet customer expectations.
Field Service Scheduler & Customer Liaison employer: Populus
Contact Detail:
Populus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Scheduler & Customer Liaison
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain how your skills match their needs. Highlight your communication skills and ability to work across teams – they’ll love that!
✨Tip Number 3
Stay organised! Keep track of the jobs you’ve applied for and follow up if you haven’t heard back. A polite nudge can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Field Service Scheduler & Customer Liaison
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in scheduling and coordinating activities. We want to see how you've effectively managed tasks in the past, especially in a customer service role.
Show Off Your Communication Skills: Since this role requires effective communication, include examples of how you've successfully liaised with teams or customers. We love seeing real-life scenarios that demonstrate your skills!
Highlight Your Problem-Solving Abilities: In your application, mention times when you've had to think on your feet to resolve issues. This shows us you can handle the reactive calls and maintain high-quality service under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Populus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Service Scheduler & Customer Liaison. Familiarise yourself with scheduling techniques, KPIs, and how to manage customer expectations effectively.
✨Showcase Your Communication Skills
Since effective communication is key for this role, prepare examples of how you've successfully liaised between teams or resolved customer issues in the past. Be ready to demonstrate your ability to convey information clearly and concisely.
✨Highlight Your Organisational Skills
This job requires excellent planning and coordination abilities. Bring up specific instances where you've managed multiple tasks or schedules simultaneously, and explain how you ensured everything ran smoothly.
✨Prepare Questions About Team Dynamics
Since working efficiently across teams is crucial, think of insightful questions about how the company fosters collaboration. This shows your interest in teamwork and helps you gauge if the company culture aligns with your values.
