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- Tasks: Support the Sales Team with admin tasks and enhance customer satisfaction through effective communication.
- Company: Join a dynamic company focused on customer relationships and teamwork.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be the backbone of the sales process and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunity to collaborate across departments and grow your career.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
The role involves supporting the Sales Team with various administrative tasks and ensuring customer satisfaction through effective communication and relationship management.
Responsibilities
- Support incoming enquiries through our existing contact channels; voice, email, web, CRM, social, European Sales tool.
- Working with the Sales Team to assist with administrative tasks such as Lead/Opportunity and quote creation.
- Creating strong relationships with the Sales Team to manage customer SLA’s.
- Utilise existing CRM platform to record and manage customer interactions and documentation and where required, distribute leads and opportunities to colleagues.
- Handling and triaging of company emails, ensuring enquiries are fielded in a timely manner to the appropriate colleagues within the business.
- Escalating complex issues to the appropriate teams and following up until resolution.
- Supporting with customer surveys, reviewing and analysing feedback to drive customer sentiment KPI’s.
- Collecting and analysing customer feedback and data to improve our products and services.
- Collaborating with other departments and teams to ensure customer satisfaction and retention.
- Creating Purchase Orders and Sales quotes.
- Disseminating the monthly emission reports to our clients.
- Assist in the preparation and presentation of proposals and quotations for potential customers and strategic partners, where required.
- Monitoring and testing lead workflows are working effectively via the website and our internal CRM.
- Creating content and managing articles within the intranet.
- Maintain and nurture relationships with prospects and existing customers to ensure a positive experience and long-term engagement.
Sales Support Executive in Sunderland employer: Populus Select Ltd
Contact Detail:
Populus Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in the industry through LinkedIn or local events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Sales Support Executive role. Keep it concise and focus on how you can help the team thrive.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team!
We think you need these skills to ace Sales Support Executive in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Executive role. Highlight any relevant experience you have in customer service, administrative tasks, or CRM systems. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting sales teams and how you can contribute to customer satisfaction. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Whether it’s through your writing style or examples of past experiences, let us know you’re a pro at building relationships!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Populus Select Ltd
✨Know Your CRM Inside Out
Familiarise yourself with the CRM platform mentioned in the job description. Be ready to discuss how you've used similar tools in the past and how you can leverage them to manage customer interactions effectively.
✨Showcase Your Communication Skills
Since the role involves a lot of communication, prepare examples that highlight your ability to handle enquiries through various channels. Think about times when you resolved customer issues or built strong relationships with colleagues.
✨Demonstrate Your Analytical Mindset
Be prepared to talk about how you've collected and analysed customer feedback in previous roles. Discuss any KPIs you've worked with and how your insights led to improvements in customer satisfaction.
✨Prepare for Team Collaboration Questions
This role requires working closely with the Sales Team and other departments. Think of examples where you've successfully collaborated with others to achieve a common goal, and be ready to share those stories during the interview.
