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- Tasks: Support the Sales Team with admin tasks and enhance customer satisfaction through effective communication.
- Company: Join a dynamic company focused on customer relationships and teamwork.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity to collaborate across departments and grow your career.
- Why this job: Be the backbone of the sales process and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
The role involves supporting the Sales Team with various administrative tasks and ensuring customer satisfaction through effective communication and relationship management.
Responsibilities
- Support incoming enquiries through our existing contact channels; voice, email, web, CRM, social, European Sales tool.
- Working with the Sales Team to assist with administrative tasks such as Lead/Opportunity and quote creation.
- Creating strong relationships with the Sales Team to manage customer SLA’s.
- Utilise existing CRM platform to record and manage customer interactions and documentation and where required, distribute leads and opportunities to colleagues.
- Handling and triaging of company emails, ensuring enquiries are fielded in a timely manner to the appropriate colleagues within the business.
- Escalating complex issues to the appropriate teams and following up until resolution.
- Supporting with customer surveys, reviewing and analysing feedback to drive customer sentiment KPI’s.
- Collecting and analysing customer feedback and data to improve our products and services.
- Collaborating with other departments and teams to ensure customer satisfaction and retention.
- Creating Purchase Orders and Sales quotes.
- Disseminating the monthly emission reports to our clients.
- Assist in the preparation and presentation of proposals and quotations for potential customers and strategic partners, where required.
- Monitoring and testing lead workflows are working effectively via the website and our internal CRM.
- Creating content and managing articles within the intranet.
- Maintain and nurture relationships with prospects and existing customers to ensure a positive experience and long-term engagement.
Sales Support Executive employer: Populus Select Ltd
Contact Detail:
Populus Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show genuine interest when you connect with the Sales Team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of interaction, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of our team!
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Executive role. Highlight any relevant experience you have in sales support, customer service, or administrative tasks. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting sales teams and how you can contribute to our customer satisfaction goals. Keep it friendly and professional – we love a good story!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Whether it’s through your writing style or examples of past experiences, let us know you’re a pro at building relationships!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Populus Select Ltd
✨Know Your CRM Inside Out
Familiarise yourself with the CRM platform mentioned in the job description. Be ready to discuss how you've used similar tools in the past and how you can leverage them to manage customer interactions effectively.
✨Showcase Your Communication Skills
Since the role involves a lot of communication, prepare examples that highlight your ability to handle enquiries through various channels. Think about times when you resolved customer issues or built strong relationships with colleagues.
✨Demonstrate Your Analytical Mindset
Be prepared to talk about how you've collected and analysed feedback in previous roles. Discuss any experience you have with customer surveys and how you used the data to improve services or products.
✨Team Player Attitude
This role requires collaboration with the Sales Team and other departments. Share examples of how you've worked effectively in teams before, especially in supporting sales or administrative tasks, to show you're a great fit for their culture.