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For Companies At a Glance
- Tasks: Lead strategic projects and support customer services in housing operations.
- Company: Populo Living tackles housing shortages in Newham, providing affordable homes and excellent customer service.
- Benefits: Enjoy 30 days holiday, a generous pension scheme, and a competitive salary.
- Why this job: Join a dynamic team committed to making a positive impact in the community.
- Qualifications: Experience in housing operations and contract management is essential; relevant qualifications are a plus.
- Other info: This is a 4-month contract, working 3 days a week in Stratford, London.
The predicted salary is between 42000 - 84000 ÂŁ per year.
Overview
Job Title: Housing Operations Consultant Contract Type: 4 month FTC
Working: 3 days per week 9-5 Reporting to: Director of Customer Services
About us
Populo Living is Newham\’s housing company; we are wholly owned by the London Borough of Newham. Populo exist to tackle the shortage of homes in the Borough and to deliver half of these homes at genuinely affordable levels.
The Populo Group has evolved since its inception to become a leading provider of both affordable and privately rented homes. Our profits are recycled back into delivering even more high-quality homes for people who want to make Newham home. Having somewhere to call home is fundamental to people’s health and wellbeing and is the central pillar of our mission.
We believe in “Making Newham home”. We are designing and building better homes and places that people want to call home. Our high quality, spacious and environmentally friendly developments will become new communities and strengthen existing ones. Whether for private or social rent, residents will enjoy excellent standards of design and attention to detail. Together with our sole shareholder Newham Council, we are focused on the need to deliver for Newham’s people. This long-term commitment means that our exceptional customer service and commitment to our tenants is here to stay.
Populo Homes is our registered provider of social housing and is an integral part of the Populo Group. The Group also includes a design and build subsidiary. We are a small dynamic team who have grown quickly and operate in a very collegiate way. We value our connections to Newham, it is important to us to reflect and understand our Borough and its diverse communities. We are always keen to hear from local people who share our values around diversity and inclusion. We welcome applications from all individuals who can bring skills and importantly, the right attitude for our ambitious team.
The role will support the customer services directorate by leading a range of strategic high level projects and providing advice and guidance on operational functions and service areas.
Key responsibilities
- Support the directorate with the procurement of key service contracts.
- Develop a comprehensive contract register and preferred supplier list.
- Lead a service charge review project.
- Produce a commercial unit responsibilities matrix and provide support to our team to understand the needs and requirements of our commercial tenants.
- Review the quality assurance process in relation to compliance testing.
- Support the enhancement of our compliance related data.
- Completion of smaller and ad hoc pieces of work.
About you
- Proven experience in housing operations or property services within a local authority, housing association, or consultancy context.
- Demonstrable experience in managing or supporting procurement and contract management processes.
- Experience developing or maintaining contract registers and supplier frameworks.
- Experience leading or contributing to service charge reviews or similar financial analysis projects.
- Experience working with commercial tenants or on commercial property matters.
- Experience reviewing or implementing compliance-related quality assurance processes.
- Understanding of service charges, leaseholder obligations, and cost recovery principles.
- Knowledge of property compliance requirements (e.g. gas safety, electrical testing, fire safety).
- Ability to produce high-quality written reports, matrices, registers, and guidance documents.
- Relevant professional qualification (e.g., RICS, CIOB, CIH, or NEBOSH).
- Experience of working at or reporting to Board/executive level.
- Experience of delivering digital transformation or repairs system upgrades.
What we offer
- The cover is provided by Canada Life
- Benefit of 4x Basic Annual Salary
- Benefit provided to State Pension Age (SPA)
- Company Pension – Scottish Widows (employee pension contribution of 5%)
- and Populo will contribute 10%).
- Holiday entitlement – 30 days per year plus bank holidays. The holiday year runs from 1st January to 31st December.
Seniority level
- Entry level
Employment type
- Temporary
Job function
- Administrative, Customer Service, and Consulting
- Industries: Housing and Community Development and Housing Programs
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Housing Operations Consultant employer: Populo Living
Contact Detail:
Populo Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Operations Consultant
✨Tip Number 1
Familiarise yourself with the specific housing regulations and compliance requirements relevant to Newham. Understanding local policies will not only help you in interviews but also demonstrate your commitment to the community.
✨Tip Number 2
Network with professionals in the housing sector, especially those connected to local authorities or housing associations. Attend industry events or join relevant online forums to build relationships that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your experience with procurement and contract management in detail. Be ready to share specific examples of projects you've led or contributed to, particularly those that involved service charge reviews or compliance processes.
✨Tip Number 4
Research Populo Living's recent projects and initiatives. Being knowledgeable about their work and mission will allow you to tailor your conversation during interviews and show how your values align with theirs.
We think you need these skills to ace Housing Operations Consultant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential skills required for the Housing Operations Consultant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your proven experience in housing operations or property services, particularly within a local authority or housing association context. Use specific examples to demonstrate your expertise in procurement, contract management, and compliance processes.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about making Newham home. Connect your values with those of Populo Living and express your commitment to enhancing community well-being through quality housing.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professionally formatted to make a strong impression on the hiring team.
How to prepare for a job interview at Populo Living
✨Research Populo Living
Before your interview, take some time to understand Populo Living's mission and values. Familiarise yourself with their projects and how they contribute to the community in Newham. This will show your genuine interest in the role and the company.
✨Highlight Relevant Experience
Make sure to prepare examples from your past work that demonstrate your experience in housing operations, procurement, and contract management. Be ready to discuss specific projects you've led or contributed to, especially those related to service charge reviews or compliance processes.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could include inquiries about the team dynamics, upcoming projects, or how Populo Living measures success in their operations. Asking questions shows your engagement and helps you assess if the company is the right fit for you.
✨Showcase Your Soft Skills
In addition to your technical skills, be prepared to discuss your soft skills such as teamwork, communication, and problem-solving. Since Populo Living values a collegiate approach, demonstrating your ability to collaborate effectively will be crucial.
