At a Glance
- Tasks: Deliver outstanding customer service and create meaningful relationships with supporters.
- Company: Join Population Matters, a UK charity dedicated to sustainability and positive change.
- Benefits: Flexible role with opportunities for personal growth and impact.
- Other info: Be part of a mission-driven team focused on creating a better world.
- Why this job: Make a real difference by inspiring and engaging with supporters for a sustainable future.
- Qualifications: Passion for customer service, strong organisational skills, and a proactive attitude.
The predicted salary is between 24000 - 30000 £ per year.
Are you passionate about customer service and experience? Can you provide the ‘wow factor’ that makes supporters feel valued, inspired and heard? Are you looking for a flexible role? We’re looking for a highly organised, proactive and enthusiastic Supporter Care Assistant with a passion for people, nature and planet. If that sounds like you, we’d love to hear from you.
The charity Population Matters is a UK charity with a global remit. Our vision is of a world in which our human population lives fairly and sustainably with nature and each other. Our mission is to address the negative consequences of ever more people using ever more of the planet’s resources and to inspire and engage with others to find, share and promote ways to make our vision reality as quickly as possible.
The role As Supporter Care Assistant, you will play a key role in delivering an outstanding experience for Population Matters’ supporters, ensuring that every interaction is timely, professional and engaging. You will help create positive and meaningful relationships that inspire supporters, increase satisfaction and deepen engagement, ultimately strengthening long-term support for our mission.
Acting as a first point of contact for supporters, you will:
- provide a high standard of customer service across a range of channels
- respond to enquiries, feedback and complaints with empathy and efficiency
- commit to delivering a consistently excellent experience
- seek opportunities to provide the ‘wow factor’ that makes supporters feel valued and appreciated
- help to build trust and donor retention.
Alongside supporter stewardship, you will be responsible for accurately processing donations, maintaining high-quality supporter records and providing effective administrative support to the Fundraising Team. With scrupulous attention to detail, strong organisational skills and a supporter-centric approach, you will contribute to the smooth running of fundraising operations and to the growth and retention of our supporter community.
The application process Please submit your CV (no more than two pages). As part of the application, you will also be asked to answer some screening questions. A cover letter is not required.
Closing date: Friday 10 July by 8am
Supporter Care Assistant employer: Population Matters
Population Matters is an exceptional employer that values its employees and fosters a supportive work culture focused on making a positive impact on the planet. As a Supporter Care Assistant, you will enjoy flexible working arrangements, opportunities for personal growth, and the chance to be part of a passionate team dedicated to inspiring change. With a commitment to employee well-being and a mission that resonates with those who care about sustainability, working here means being part of something truly meaningful.
