Senior Employee Services Advisor (Payroll) in Wolverhampton

Exciting opportunities have arisen for enthusiastic and motivated Payroll Officers to join the Employee Services team on a permanent contract to support our payroll shared services. This role is based at our Wolverhampton Office. Once fully trained this role will incorporate hybrid working.

As a Senior Employee Services Advisor in the team, you will be responsible for a high volume complex section of payroll and the day to day processing, inputting and calculation associated with providing an excellent payroll service. Experience of Oracle or ESR is highly desirable. An excellent understanding of statutory legislation together with a sound knowledge of IT is essential. You should be able to use Word, Excel and Outlook confidently. Knowledge of EASY would be helpful but not essential. Previous experience of working within a Senior Employee Services/Payroll role is required for this role, preferably NHS but not essential.

• To manage, prepare, calculate and administer a designated payroll and pensions portfolio for the Royal Wolverhampton NHS Trust (RWT) and its shared service partners.
• To have a full working knowledge and experience of the ESR system, NHS Pay and Conditions, HMRC Statutory Regulations and NHS Pensions.
• To be able to work independently or as part of a team and responsible for providing an accurate, timely payroll and pension service.
• The work of the team impacts on every single employee within the Trusts and good customer service is key to their success.
• Every transaction that passes through the team has to be checked to ensure that all of the Standing Financial Instructions of the Trusts have been adhered to and that the required levels of authorisation for that particular spend has been given.
• This gate keeper role is fundamental to ensuring financial probity within the organisations.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services. We are building a diverse workforce to fulfil our values, improve quality of care for patients, and solve health care problems of tomorrow. We are committed to flexible working and will consider requests from applicants who wish to work flexibly. We have been rated as Good by CQC and have received various awards related to diversity and inclusion.

• To accurately pay, calculate and administer a large volume designated payroll portfolio including all variations to pay and details affecting pay for staff concerned.
• Ensure balances are correct and accuracy of payments made.
• The post holder will be required to speak to employees on a regular basis to handle enquiries about their pay or pensions.
• Information is sensitive, especially when there are discrepancies or delays.
• The post holder must provide and receive information which may be contentious and give reassurance that issues will be resolved promptly.
• To be fully conversant with the ESR system for accessing and processing data in respect of payroll, pensions & HR as necessary.
• To complete all administration for payroll portfolio including basic standard letters, mortgage references, solicitor letters, insurance letters and court data requests.
• To advise managers and staff on basic and complex payroll and pension matters in a clear and concise manner.
• To produce complex manual calculations for tax, NI and pensions to raise correct manual advances or make adjustments.
• To check payrolls or expenses produced by other members of the payroll team.
• To have full knowledge of terms and conditions of service for payroll and pensions (e.g., AFC, Medical & Dental Contracts, HMRC statutory regulations, NHS Pension regulations, RTI and Auto enrolment).
• To complete all administration for a designated payroll portfolio inclusive of P forms (P45/P46/P60/P6) and send standard letters to employees and external bodies.
• To ensure the provision of a gold standard pensions service to employees, including joiners/leavers and maintenance of pension records.
• Liaise with the NHS Pensions Agency on pension issues.
• Assist with development of internal payroll procedures and controls.
• Liaise with managers to ensure payroll information is received correctly and in a timely manner, and provide training as necessary.
• Maintain data protection and confidentiality.
• Train, supervise and support administration assistants and other team members.
• Deputise for team leaders if required and assist in processing of expenses claims.
• Ensure excellent customer service.

• Essential Qualifications: 5 GCSEs (or equivalent) at grades A-C, including English and Maths.
• Experience/Skills: Previous experience of working within an Employee Services/Payroll role; experience of Microsoft Applications, including Excel and Word; ability to plan own workload to meet deadlines.
• Desirable: Qualification within Payroll (NPC, CIPP) or NVQIII or equivalent. Previous NHS Employee Services/Payroll experience; expert knowledge of ESR and pensions online; knowledge of AFC, Medical & Dental Contracts, HMRC statutory regulations, NHS Pension, RTI and Auto Enrolment.

Other: Disclosure and Barring Service (DBS) check required. This post is subject to Rehabilitation of Offenders Act 1974 and requires disclosure. Certificate of Sponsorship may be considered for skilled worker applicants. References to overseas criminal record checks where applicable are noted.