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- Tasks: Coordinate patient bookings and improve the patient journey in Radiology.
- Company: Join the Royal Wolverhampton NHS Trust, a leading healthcare provider.
- Benefits: Flexible working hours, competitive salary, and a supportive work environment.
- Other info: Opportunities for career growth in a diverse and inclusive workplace.
- Why this job: Make a real difference in healthcare while developing your administrative skills.
- Qualifications: Experience in administration and excellent organisational skills required.
The predicted salary is between 26530 - 29114 £ per year.
We are one of the largest acute and community providers in the West Midlands with more than 850 beds on the New Cross site. The Royal Wolverhampton NHS Trust is the largest employer in Wolverhampton, employing more than 10,000 staff across more than 350 roles. In addition to New Cross Hospital, there are 56 rehabilitation beds at West Park Hospital and 54 beds at Cannock Chase Hospital. We offer services across more than 20 community sites, including community services for children and adults, walk-in centres and therapy and rehabilitation services.
Job details:
- Location: Site – New Cross Hospital, Wolverhampton WV10 0QP.
- Major/Minor Region: Birmingham & The Black Country.
- Contract: Permanent.
- Hours: 37.5 hours per week.
- Working pattern: Full time or Part time.
- Salary: £26,530 - £29,114 per annum (pro rata).
- Grade: Band 4.
- Specialty: Main area Administrative.
Are you interested in a career in healthcare workflow management that allows you to make a real difference? Radiology is a thriving, innovative, integral service. As a patient flow co-ordinator, you will assist the clinical teams in the CT, MRI, US and Plain Film departments to improve the patient journey. The department is undergoing positive change and the service aims to grow the workforce to meet expanding demand. Candidates should have significant experience in an administrative position and be able to demonstrate some service set-up involvement and proficiency. The standard roster is 37.5 hours per week with flexibility to work across both the Cannock CDC site and the New Cross Radiology department. Shifts may include early, late and weekend work.
To provide all administrative services involved in managing patient bookings for specialty areas within Radiology. To co-ordinate inpatient, outpatient, cancer and urgent bookings for patients across all Radiology services, liaising with referrers, wards, portering, interpreting services, transport and Allied Health Professionals. To manage incoming telephone communications and direct queries to the appropriate departments/staff with an excellent telephone manner. To use computer-based systems including Web Portal, Soliton, PACS, PAS, ePMA, ICE (limited view of bloods/lab results) and Teletracking. Training will be provided. To perform other administrative duties required for coordinating patient flow through the department/service. To collate data and provide statistical analysis of throughput, capacity and demand.
The Royal Wolverhampton NHS Trust is one of the largest NHS Trusts in the West Midlands providing primary, acute and community services. We value diversity and are committed to flexible working arrangements. We have been rated as Good by CQC and have received various awards, including Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. We encourage flexible working to suit individual needs and will consider requests from applicants to work flexibly.
Qualifications and requirements:
- Flexible working - We are committed to supporting employees to achieve a healthy work-life balance and will consider flexible working requests in line with service needs.
- Qualifications - If the post requires qualifications (e.g., A-Levels, Degree) or Professional Registration (e.g., NMC, GMC), you will need to provide proof as part of the pre-employment process.
- Sponsorship - Applications from job seekers who require sponsorship will be considered.
The postholder will have access to vulnerable people and the role is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020; a Disclosure to the DBS will be required.
Person specification:
- Skills – Essential: Excellent organisation skills.
- Experience – Essential: Ability to work autonomously.
- Desirable: Previous experience in a radiology department.
- Communication – Essential: Exceptional written communication skills.
- Desirable: Ability to communicate with peers, patients and managers.
- Process – Essential: Involved in process improvement and open to change.
- Desirable: Has recognised a need for change and implemented it using own initiative.
Patient Flow Co-ordinator in Wolverhampton employer: Popular Plumbing and Heating Corp
Contact Detail:
Popular Plumbing and Heating Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Flow Co-ordinator in Wolverhampton
✨Tip Number 1
Get to know the organisation! Research the Royal Wolverhampton NHS Trust and its values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to patient flow coordination. Think about scenarios where you've improved processes or handled difficult situations, as these examples will really make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at the Royal Wolverhampton NHS Trust.
We think you need these skills to ace Patient Flow Co-ordinator in Wolverhampton
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description and person specification thoroughly. This will help you understand what we're looking for and tailor your application to highlight your relevant experience.
Show Off Your Skills: When writing your application, don’t hold back on showcasing your organisational and communication skills. We want to see how your past experiences align with the role of Patient Flow Co-ordinator, so be specific about your achievements!
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Use clear language and avoid jargon, but let your personality shine through. We want to get a sense of who you are beyond just your qualifications.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll get updates on your application status directly to your email!
How to prepare for a job interview at Popular Plumbing and Heating Corp
✨Know Your Stuff
Make sure you understand the role of a Patient Flow Co-ordinator inside out. Familiarise yourself with the specific responsibilities mentioned in the job description, like managing patient bookings and liaising with various departments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare to discuss your previous administrative experience, especially any roles where you've been involved in service set-up or process improvement. Think of specific examples that highlight your organisational skills and ability to work autonomously, as these are key for this role.
✨Practice Your Communication Skills
Since you'll be dealing with patients and various healthcare professionals, it's crucial to demonstrate excellent communication skills. Practice answering common interview questions clearly and concisely, and consider how you would handle difficult conversations or queries during the interview.
✨Be Ready for Flexibility
The role may require working different shifts, including weekends. Be prepared to discuss your availability and willingness to adapt to the needs of the department. Showing that you're flexible and open to change will make a positive impression on the interviewers.