Business Administration Apprentice - Physiotherapy & Occupational Therapy Department

The Royal Wolverhampton NHS Trust is one of the largest NHS Trusts in the West Midlands providing primary, acute and community services. We have been nationally recognised for providing excellence in healthcare; we are home to the busiest and most technologically advanced Cardiac Centre in the West Midlands.

Once successfully completed, the Apprentice will be able to apply for a banded role within the Trust or continue onto the next level apprenticeship.

Key Responsibilities:

• Accurately input, update & monitor patient related information onto the computerised electronic system.
• Prepare Physiotherapy & Occupational Therapy treatment notes for initial attendances.
• Responsible for the security of case notes in the department.
• Process telephone calls & enquiries, taking appropriate action.
• Arrange transport for patients if required.
• File patients\’ treatment cards accurately and retrieve as required.
• Respond in a professional & sensitive manner when dealing with confidential issues.
• Work closely with Admin & Clerical staff to ensure essential work is completed.
• Provide administrative duties in a professional, polite and timely manner.
• Provide customer care of the highest standard.

Full time, Mon-Fri 9am-5pm, shifts may vary depending on departmental needs.

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