At a Glance
- Tasks: Manage trade sales, provide top-notch customer service, and coordinate with the sales team.
- Company: Established business at Elstree Aerodrome with a friendly, collaborative culture.
- Benefits: Competitive salary, stable long-term position, and opportunity for career growth.
- Other info: Office-based role with a supportive environment and opportunities for professional development.
- Why this job: Join a dynamic team and build lasting relationships while making a real impact.
- Qualifications: Experience in trade sales or customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 28000 - 30000 £ per year.
Role: Trade Sales Manager
Location: Elstree Aerodrome, Hertfordshire (office-based)
Salary: £28,000–£30,000 gross per annum (DOE)
Schedule: Monday–Friday, 9:00am–5:30pm
Start: ASAP
A long‑established and highly respected business based at Elstree Aerodrome is seeking a proactive and customer‑focused Trade Sales Manager to join its busy commercial team.
Working closely with the Business Development Director and wider sales team, you'll play a key role in delivering exceptional service to the company's B2B customers.
This is a varied, fast‑paced position combining account management, customer service and sales administration, making it ideal for someone who enjoys building relationships, solving problems and keeping operations running smoothly.
Key Responsibilities
- Act as the primary point of contact for trade customers via telephone and email.
- Process customer orders, returns, invoices and credit notes across GBP, EUR and USD.
- Provide first‑class customer service, responding promptly to enquiries and resolving queries efficiently.
- Support the Business Development Director by coordinating customer visits, account activity and follow‑up from on‑site sales.
- Liaise closely with the Retail Sales Manager, Finance Manager, factory and dispatch teams to ensure orders are processed accurately and delivered on time.
- Keep customers informed of order progress and delivery schedules.
- Assist with the day‑to‑day running of the Elstree retail shop when required.
- Maintain accurate sales records and contribute to the continuous improvement of internal processes and customer experience.
Requirements
- Previous experience in trade sales, sales administration, account management or a customer service role.
- Excellent customer service and relationship‑building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Proficient in Microsoft Office; experience using Access Dimensions would be advantageous.
- Excellent written and verbal communication skills with a professional telephone manner.
- A proactive, positive attitude with the ability to work independently and as part of a team.
- Full UK driving licence and own transport, with the ability to commute reliably to Elstree Aerodrome.
- Legal right to work in the UK with excellent contactable references.
This is a fantastic opportunity to join a friendly, well‑established business offering a stable, long‑term position within a collaborative team, where you'll have the opportunity to build lasting client relationships and make a genuine contribution to the company's continued success
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TRADE SALES MANAGER – ELSTREE, HERTFORDSHIRE – £28,000–£30,000 in Borehamwood employer: Poppy Lane Placements Ltd
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