At a Glance
- Tasks: Lead a dynamic team in delivering top-notch domestic cleaning services across multiple properties.
- Company: Join Poppins, a fresh and ambitious domestic cleaning company focused on quality and care.
- Benefits: Enjoy a competitive salary, company phone, laptop, and flexible work options.
- Other info: Be part of a supportive team with clear progression opportunities in a hybrid work environment.
- Why this job: Shape the future of a growing business while making a real impact in people's homes.
- Qualifications: Experience in cleaning management, strong people skills, and excellent communication abilities.
We are seeking a dedicated and experienced Area Manager - Domestic Cleaning to oversee and coordinate cleaning services across multiple residential properties. The successful candidate will be responsible for managing a team of cleaning staff, ensuring high standards of service, and maintaining excellent client relationships. This role offers an opportunity to lead a dynamic team within a reputable organisation committed to delivering exceptional domestic cleaning solutions. The position is suitable for individuals with strong leadership qualities and previous supervisory experience.
This role is ideal for individuals who are organised, proactive, and passionate about delivering outstanding service in the domestic cleaning sector.
Poppins is a new domestic cleaning company built around one idea: reliable, high-quality home cleaning delivered by people who are looked after as well as our customers are. We're ambitious and looking to grow, and we're looking for an Area Manager to run day-to-day operations across our territory and help shape how the business scales.
This is a hands-on operational role. You'll own the performance of your area end to end, from the cleaners on the ground to the customers whose homes we look after. Day to day, that looks like:
- Recruiting, vetting, onboarding and managing a team of cleaners and supervisors across multiple homes and visits
- Owning quality: running spot checks, acting on customer feedback, and keeping standards consistently high
- Being the point of contact customers trust, resolving issues quickly and keeping retention strong
- Managing rotas, cover, holidays and absence so service never slips
- Keeping on top of health, safety and compliance across every job
- Spotting what's not working and fixing it, then feeding ideas back into how we run the business
- Assist in recruitment processes, including interviewing potential new staff members
- Maintain accurate records of work completed, staff attendance, and other relevant documentation
You should have some experience working in the cleaning sector, ideally in some sort of supervisory or management capacity. Ideally you'll bring:
- Experience managing teams and juggling multiple sites or accounts (cleaning, facilities, hospitality, retail or field-service backgrounds all translate well)
- Genuinely good people skills, both with staff and customers
- Excellent communication skills, both written and verbal
- Ability to handle customer queries professionally and resolve issues efficiently
- Strong organisation and the calm to reprioritise when the day changes
- Comfort with everyday tech and apps for scheduling and reporting
- A full UK driving licence
- Willingness to complete an Enhanced DBS check before starting
What you'll get:
- Competitive salary of £35,000-£38,000 (depending on experience)
- Company phone and laptop
- A real say in how a young business is built, not just a role in a fixed machine
- Training and clear progression as we expand into new areas
- A supportive founding team who'll back you
How to apply: Send your CV to (email address removed) or apply through this listing. We'll get back to everyone who applies.
Poppins is an equal opportunities employer. We welcome applicants of every background and are committed to a fair, inclusive hiring process.
Pay: £35,000.00-£38,000.00 per year
Benefits:
- Casual dress
- Company pension
- Work from home
Work Location: Hybrid remote in West Malling (Kent)
Area Manager - Domestic Cleaning in West Malling employer: Poppins Cleaning Services Limited
Poppins is an exceptional employer that prioritises the well-being of its employees while delivering high-quality domestic cleaning services. With a competitive salary, opportunities for professional growth, and a supportive team culture, you will have a real impact on shaping the future of a growing company. Located in West Malling, this hybrid role offers flexibility and the chance to lead a dedicated team in a dynamic environment.
Contact Details:
Poppins Cleaning Services Limited Recruitment Team
