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- Tasks: Guide clients through integrating Popmenu's tech into their restaurant operations.
- Company: Popmenu is a fast-growing SaaS company revolutionising the restaurant industry.
- Benefits: Enjoy a diverse culture, personal growth opportunities, and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in client success and technology integration.
- Qualifications: Bachelor's degree and 3+ years in client or technical support required.
- Other info: Be part of a company that values innovation and employee recognition.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Popmenu Edinburgh, Scotland, United Kingdom
Client Support Integration SME
Popmenu Edinburgh, Scotland, United Kingdom
3 weeks ago Be among the first 25 applicants
At Popmenu, we\’re dedicated to transforming the restaurant industry by offering cutting-edge technology and robust support. Are you a solutions-oriented professional with a knack for guiding clients through the integration process of new software? If so, we want you to join our dynamic team!
Popmenu is currently seeking a Client Support Integration Subject Matter Expert to be a crucial part of our customer success journey. This role is ideal for someone who thrives in a fast-paced environment, is passionate about client relations, and possesses a strong technical background.
About this Opportunity:
Popmenu is a fast-growing, venture-backed SaaS company, currently supporting over 5,000 restaurants with innovative technology solutions. Our team is dedicated to helping restaurants connect with their customers in new and engaging ways, offering features that empower owners to succeed in a competitive market.
Whats On Your Plate:
As the Client Support Integration SME, you will play a pivotal role in ensuring our clients have a seamless experience while integrating Popmenu\’s solutions into their restaurant operations. You will serve as a technical expert, providing support and guidance during the implementation phase, troubleshooting any issues that arise, and training clients on how to maximize their use of our technology. Your comprehensive knowledge of Popmenu\’s product suite will empower you to provide high-level assistance and foster strong relationships with our clients.
Key Responsibilities:
- Act as the primary point of contact for clients during the integration process, ensuring a smooth and successful onboarding experience
- Offer technical expertise and troubleshooting support to address client inquiries and challenges
- Develop and deliver training sessions to clients, enhancing their understanding and utilization of Popmenu\’s technology
- Collaborate with internal teams to identify and resolve integration issues and improve processes
- Gather and analyze client feedback for product improvements, advocating for client needs
Requirements
- Bachelor\’s degree or equivalent experience in a relevant field
- 3+ years of experience in client support, technical support, or a similar role
- Strong understanding of SaaS applications and technical integration processes
- Exceptional communication and interpersonal skills, with an emphasis on client service
- Ability to troubleshoot technical issues and provide efficient solutions
- Strong organizational and time management skills, ensuring projects remain on track
- Experience training and supporting clients in a technology-based environment
- Flexibility to adapt to a rapidly changing environment
Benefits
What We\’re Serving:
- We know that great ideas are rooted in diverse culture and experience. We are always striving to create an environment where everyone feels a sense of belonging
- Genuine Core Values: We asked our employees what\’s most important to them in the workplace and carefully sculpted our 4 core values to truly represent our company culture. On a quarterly basis, peers recognize each other for exemplifying our values with what we call \”Super Booms\”
- Visible Growth and Development: There is no way to avoid personal growth in a start-up! We keep innovating and improving and our team members keep growing as well
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
IT Services and IT Consulting
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Client Support Integration SME employer: Popmenu
Contact Detail:
Popmenu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Integration SME
✨Tip Number 1
Familiarise yourself with Popmenu's product suite and the restaurant industry. Understanding their technology and how it integrates into restaurant operations will give you an edge during interviews.
✨Tip Number 2
Highlight your experience in client support and technical integration. Be ready to share specific examples of how you've successfully guided clients through similar processes in the past.
✨Tip Number 3
Prepare to discuss your troubleshooting skills. Think of scenarios where you've resolved technical issues for clients, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Showcase your communication and training skills. Be prepared to explain how you've effectively trained clients on technology in previous roles, as this is a key aspect of the position.
We think you need these skills to ace Client Support Integration SME
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Support Integration SME at Popmenu. Highlight your relevant experience in client support and technical integration in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your background in SaaS applications, client relations, and any relevant technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client support and technology. Use specific examples from your past experiences to demonstrate how you can contribute to Popmenu's mission of transforming the restaurant industry.
Showcase Your Communication Skills: Since exceptional communication is key for this role, ensure your application is clear, concise, and free of errors. This will reflect your attention to detail and ability to communicate effectively with clients.
How to prepare for a job interview at Popmenu
✨Understand the Product Suite
Before your interview, make sure to familiarise yourself with Popmenu's product offerings. Knowing the features and benefits of their technology will help you demonstrate your technical expertise and show that you're genuinely interested in the role.
✨Prepare for Technical Questions
Given the technical nature of the Client Support Integration SME role, expect questions about SaaS applications and integration processes. Brush up on common troubleshooting scenarios and be ready to discuss how you've handled similar challenges in the past.
✨Showcase Your Communication Skills
As this role involves client interaction, highlight your exceptional communication and interpersonal skills. Be prepared to provide examples of how you've successfully trained clients or resolved issues, showcasing your ability to foster strong relationships.
✨Demonstrate Adaptability
Popmenu operates in a fast-paced environment, so it's important to convey your flexibility and adaptability. Share experiences where you've thrived in changing situations or quickly learned new technologies to reassure them of your capability to handle their dynamic work culture.
