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- Tasks: Guide clients through integrating Popmenu's tech into their restaurant operations.
- Company: Popmenu is a fast-growing SaaS company revolutionising the restaurant industry.
- Benefits: Enjoy a diverse culture, personal growth opportunities, and a supportive team environment.
- Why this job: Join a dynamic team and make a real impact in client success and technology integration.
- Qualifications: Bachelor's degree or equivalent, 3+ years in client support, strong technical skills required.
- Other info: Be part of a company that values innovation and employee recognition.
The predicted salary is between 36000 - 60000 £ per year.
At Popmenu, we're dedicated to transforming the restaurant industry by offering cutting-edge technology and robust support. Are you a solutions-oriented professional with a knack for guiding clients through the integration process of new software? If so, we want you to join our dynamic team!
Popmenu is currently seeking a Client Support Integration Subject Matter Expert to be a crucial part of our customer success journey. This role is ideal for someone who thrives in a fast-paced environment, is passionate about client relations, and possesses a strong technical background.
About this Opportunity:
Popmenu is a fast-growing, venture-backed SaaS company, currently supporting over 5,000 restaurants with innovative technology solutions. Our team is dedicated to helping restaurants connect with their customers in new and engaging ways, offering features that empower owners to succeed in a competitive market.
What's On Your Plate:
As the Client Support Integration SME, you will play a pivotal role in ensuring our clients have a seamless experience while integrating Popmenu's solutions into their restaurant operations. You will serve as a technical expert, providing support and guidance during the implementation phase, troubleshooting any issues that arise, and training clients on how to maximize their use of our technology. Your comprehensive knowledge of Popmenu's product suite will empower you to provide high-level assistance and foster strong relationships with our clients.
Key Responsibilities:
- Act as the primary point of contact for clients during the integration process, ensuring a smooth and successful onboarding experience.
- Offer technical expertise and troubleshooting support to address client inquiries and challenges.
- Develop and deliver training sessions to clients, enhancing their understanding and utilization of Popmenu's technology.
- Collaborate with internal teams to identify and resolve integration issues and improve processes.
- Gather and analyze client feedback for product improvements, advocating for client needs.
Requirements:
- Bachelor's degree or equivalent experience in a relevant field.
- 3+ years of experience in client support, technical support, or a similar role.
- Strong understanding of SaaS applications and technical integration processes.
- Exceptional communication and interpersonal skills, with an emphasis on client service.
- Ability to troubleshoot technical issues and provide efficient solutions.
- Strong organizational and time management skills, ensuring projects remain on track.
- Experience training and supporting clients in a technology-based environment.
- Flexibility to adapt to a rapidly changing environment.
Benefits:
We know that great ideas are rooted in diverse culture and experience. We are always striving to create an environment where everyone feels a sense of belonging. Genuine Core Values: We asked our employees what's most important to them in the workplace and carefully sculpted our 4 core values to truly represent our company culture. On a quarterly basis, peers recognize each other for exemplifying our values with what we call "Super Booms". Visible Growth and Development: There is no way to avoid personal growth in a start-up! We keep innovating and improving and our team members keep growing as well.
Contact Detail:
Popmenu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Integration SME
✨Tip Number 1
Familiarise yourself with Popmenu's product suite and the restaurant industry. Understanding how their technology integrates into restaurant operations will help you speak confidently about the solutions you can provide during the interview.
✨Tip Number 2
Prepare to discuss your experience in client support and technical integration. Be ready to share specific examples of how you've successfully guided clients through similar processes, showcasing your problem-solving skills and ability to build strong relationships.
✨Tip Number 3
Highlight your training experience by preparing a brief outline of a training session you could deliver for new clients. This will demonstrate your ability to communicate complex information clearly and effectively, which is crucial for this role.
✨Tip Number 4
Show your enthusiasm for working in a fast-paced environment. Share examples of how you've adapted to change in previous roles, as this will resonate well with Popmenu's dynamic culture and their focus on innovation.
We think you need these skills to ace Client Support Integration SME
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Support Integration SME position at Popmenu. Understand the key responsibilities and requirements to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in client support and technical integration processes. Use specific examples that demonstrate your problem-solving skills and ability to train clients effectively.
Showcase Communication Skills: Since exceptional communication is crucial for this role, ensure your application reflects your interpersonal skills. Consider including examples of how you've successfully communicated complex technical information to clients in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that connects your background and skills to the values and mission of Popmenu. Mention your passion for client relations and how you can contribute to their customer success journey.
How to prepare for a job interview at Popmenu
✨Understand the Product Suite
Before your interview, make sure to familiarise yourself with Popmenu's product offerings. Knowing the ins and outs of their technology will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Technical Skills
As a Client Support Integration SME, you'll need to highlight your technical expertise. Be prepared to discuss your experience with SaaS applications and integration processes, and provide examples of how you've successfully resolved technical issues in the past.
✨Emphasise Client Relations Experience
This role is all about client support, so be ready to share specific instances where you've built strong relationships with clients. Discuss how you’ve guided them through challenges and ensured their satisfaction during the integration process.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of examples from your previous roles where you had to troubleshoot issues or train clients, and be ready to explain your thought process and the outcomes.
