At a Glance
- Tasks: Assist patients and support the practice team in a friendly, efficient manner.
- Company: Join a forward-thinking medical practice in Swinton, Manchester.
- Benefits: Gain valuable experience in healthcare with a supportive team atmosphere.
- Other info: Opportunity for growth in a dynamic healthcare environment.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for enthusiastic, hardworking, motivated and proactive individuals to join our ever-growing Practice. The hours of work are 08:00 am - 13:00 pm Monday - Friday. The successful candidates will receive, assist, and direct patients in accessing the appropriate services or healthcare professionals in a courteous and efficient manner.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Main duties of the job:- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or Healthcare Professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
- Facilitate effective communication between patients, members of the Primary Health Care Team, Secondary Care and other associated Healthcare Agencies.
About us: Exciting opportunity to join an innovative, forward-thinking Practice to become an integral part of a diverse clinical team delivering care to our 12,000 registered patients. The Poplars Medical Centre is based in Swinton, Manchester and our clinical team currently includes GPs, Advanced Nurses Practitioners, a Clinical Pharmacist, Practice Nurses, an Assistant Practitioner and Healthcare Assistant. There is a strong team atmosphere and a focus on continuous development throughout the surgery.
We work as part of a Primary Care Network which provides health care for three other neighbouring practices with whom we have a close working relationship and have regular meetings that are at the heart of collaborative working. We are looking for an enthusiastic and autonomous working candidate to join our highly skilled, friendly team.
Job responsibilities:- To greet patients in a friendly and courteous manner at all times.
- To answer telephone calls in a polite and professional manner.
- To make appointments for the doctors' surgeries and nurses' clinics using the Practice clinical information system.
- To ensure that surgeries and clinics run on time, making sure that the doctors and other clinicians are aware of their schedules.
- To take prescription orders over the phone assisting patients with queries over new medication, drug names and generic products.
- Answering patient queries regarding various Practice policies and initiatives.
- To open the post, and distribute accordingly.
- To arrange new patient registrations, explaining the surgery policies.
- To listen to patient complaints, making sure that they are addressed and dealt with appropriately.
- To book outpatient appointments using the choose and book system.
- To retrieve patients' medical records for various clinics and surgeries.
- To file patients' records in the correct manner.
- To check and update patients' addresses, telephone numbers etc., on both manual and computerised records.
- To scan all hospital correspondence accurately.
- To create new patients' medical records.
- Culling and tagging of all new medical records.
- PathLinks daily management of pathology results system.
- To provide secretarial cover in the absence of the practice secretary.
- Monitor and action all patients DNAs according to Practice policy.
- Note summarising - entering patient histories from new medical records.
- Entering relevant information from Out of Hours doctor reports onto clinical system.
- Maintain and update patient priority lists.
- To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays.
- Chaperone GP if required.
- To ensure that the surgery in which you are working is left secure after use at all times during your work hours and ensuring Practice premises and perimeters are left secure at the end of the day.
- Shared responsibility for reception, waiting rooms and consultation rooms upkeep and tidiness including leaflets and posters.
- To ensure that strict confidentiality protocols are adhered to.
- Attending and contributing to practice meetings.
- To attend training sessions on behalf of the practice as required.
- To comply with health & safety procedures and report any areas of concern to the Practice Manager.
- Opening and securing of premises when required.
- To undertake any other duties as may be determined from time to time to ensure the efficient running of the practice.
- Excellent verbal and written communicator, confidentiality, computer literacy, good telephone skills, flexible approach to work, holiday cover, show sensitivity, tact and diplomacy.
- Experience of working in an environment with direct contact with the public.
- Secretarial typing skills.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Administrator in Salford employer: Poplars Medical Practice
The Poplars Medical Centre in Swinton, Manchester, is an excellent employer that fosters a supportive and collaborative work environment for its staff. With a strong emphasis on continuous development and a diverse clinical team, employees are encouraged to grow professionally while delivering high-quality care to our 12,000 registered patients. The practice offers a friendly atmosphere, flexible working hours, and the opportunity to be part of a forward-thinking healthcare network, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Administrator in Salford
✨Tip Number 1
Get to know the practice! Research The Poplars Medical Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice and might even put in a good word for you, which could give you an edge over other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to patient interaction and administrative tasks. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and tech-savvy, which is a big plus in a medical admin role.
We think you need these skills to ace Medical Administrator in Salford
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and contributing to the positive atmosphere at The Poplars Medical Centre.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Medical Administrator!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Poplars Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research The Poplars Medical Centre. Familiarise yourself with their services, team structure, and values. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Medical Administrator, effective communication is key. Prepare examples of how you've successfully interacted with patients or colleagues in previous roles. Highlight your ability to handle queries and complaints with tact and professionalism.
✨Demonstrate Your Organisational Skills
The role involves various administrative tasks, so be ready to discuss your organisational strategies. Share specific instances where you've managed multiple responsibilities efficiently, ensuring smooth operations in a busy environment.
✨Emphasise Teamwork and Flexibility
The practice values a strong team atmosphere, so be prepared to talk about your experiences working collaboratively. Mention times when you've stepped in to support colleagues or adapted to changing situations, showcasing your proactive approach.
